Q. I’M AN XFINITY CUSTOMER, WHAT IS THIS PROMOTION?

A. Xfinity and Activision partnered to bring Xfinity customers an exciting Season 1 challenge. To participate, you must request an entry code from Xfinity and follow the instructions to redeem it. Once you follow the instructions and redeem your entry code, battle to the top of the leaderboard by earning the most points through match eliminations in Season 1 of Call of Duty®: Black Ops Cold War and/or Call of Duty®: WarzoneTM. Plus, you will receive (1) Operator Skin and (1) Calling Card for participating. 

Q. WHAT GAME MODES DOES THE XFINITY CHALLENGE TAKE PLACE WITHIN? WHAT IS THE POINT SYSTEM?

A. You can compete in the Xfinity Challenge in Call of Duty®: Black Ops Cold War Free-for-All, Team Deathmatch, Domination, and/or Kill Confirmed matches or Call of Duty®: Warzone Battle Royale Solos.

·         Call of Duty: Black Ops Cold War:

o   Match Elimination = + 1 points

·         Call of Duty: Warzone

o   Match Elimination = +16.1 points

 

Q. WHAT DEFINES A MATCH ELIMINATION?

A.  Eliminate another player from the match by reducing their Health Points to zero.

 

Q. WHEN IS THE XFINITY CHALLENGE?

A. The Xfinity Challenge promotion and sign up starts December 10, 2020. The start of the Xfinity Challenge leaderboard begins on December 16, 2020 and runs through December 31, 2020.

Q. WHAT IS THE XFINITY CHALLENGE?

A. The Xfinity Challenge is a leaderboard competition for Xfinity residential customers to compete to win prizes. Every eligible elimination you collect between December 16, 2020 – December 31, 2020 will add to your point total.

Q. WHAT ARE THE XFINITY CHALLEGE PRIZES AND REWARDS, AND HOW MANY PEOPLE RECEIVE THEM?

A. After December 31, 2020, the Top 75 participants on the leaderboard will be eligible to be awarded 2,400 COD Points. The #1-ranked player in the Xfinity Challenge will also be eligible to win an Alienware PC Gaming Setup.  

Q. WHAT IF THERE IS A TIE BETWEEN PLAYERS TO RECEIVE A PRIZE?

A. In the event of a tie among any potential prize winners, the prize winner will be determined based on the first player to earn the most points among all tying players.

Q. HOW CAN I TRACK MY STATUS ON THE LEADERBOARD?

A. The top 75 participants will be tracked for the Xfinity Challenge at www.callofduty.com/xfinitychallenge

Q. WHAT IF I DON’T WANT MY NAME SHOWING UP ON THE LEADERBOARD?

A.  If you would like to not have your information displayed on the Xfinity Challenge leaderboard, but still remain eligible for prizes, visit the Account Linking section for your Activision account. In this section you would go to the gaming platform account (Playstation, Xbox, or Battle.net) that you plan to participate in the leaderboard Challenge with and under the Data Visible dropdown, select None to prevent any of your account information from being visible on the Xfinity Challenge leaderboard.  You must be logged in to your Activision account in order to view your account settings.

Q. CAN I STILL WIN PRIZES IF I CHOSE TO REMAIN PRIVATE ON THE LEADERBOARD DURING THE XFINITY CHALLENGE?

A. Yes, you are still eligible to win prizes if you remain private on the leaderboard during the Xfinity Challenge.

Q. IF I WIN A PRIZE FROM THE XFINITY CHALLENGE, WHEN WILL I RECEIVE IT?

A. Allow up to 60 days from the time the Challenge ends on Dec. 31, 2020 for prizes and rewards to be fulfilled.

Q. WHAT ARE THE TWO CUSTOM IN-GAME ITEMS?

A. Xfinity customers will receive a custom Operator Skin and Calling Card just for participating in the Xfinity Challenge.

Q. HOW WILL I RECEIVE MY IN-GAME ITEMS?

A. The two in-game items will be delivered directly into your Activision account within 24 hours of December 16, 2020. If you request your entry code after the start of the Xfinity Challenge (December 16), you will receive your in-game items immediately upon redeeming you entry code and enrolling to participate in the Xfinity Challenge.

Q. CAN I CONTINUE TO USE THE IN-GAME ITEMS AFTER THE XFINITY CHALLENGE ENDS?

A. Yes, you can continue use the Operator Skin and Calling Card throughout all seasons of Call of Duty®: Black Ops Cold War and Call of Duty®: Warzone. The ability to redeem the items will expire when Season 1 concludes.

 

Q. WHEN DOES THE PROMOTION BEGIN?

A. Xfinity customers request their entry code from Xfinity by visiting Xfinity.com/callofduty starting on Dec. 10, 2020.  You can request an entry code through Dec. 28, 2020. Keep in mind, your progress toward the Xfinity Challenge will only start once you’ve redeemed the entry code. No progress prior to redeeming the code will be counted toward the Xfinity Challenge. Sign up to participate in the promotion by following the entrance process in the official rules.

Q. WHEN DOES SEASON 1 OF CALL OF DUTY: BLACK OPS COLD WAR AND WARZONE BEGIN?

A. Season 1 of Call of Duty: Black Ops Cold War and Call of Duty: Warzone begins on December 16, 2020. Customers can begin competing in the Xfinity Challenge on December 16, 2020.

Q. HOW DO I REQUEST AN ENTRY CODE?

A. In order to receive an entry code from Xfinity and participate in the Xfinity Challenge, you must be an Xfinity residential customer as of December 10, 2020 and meet the eligibility requirements in the Official Rules, visit www.xfinity.com/callofduty, and follow the on-screen instructions to log in using your Xfinity account email.

 

Q. WHEN IS THE LAST DAY I CAN REQUEST AN ENTRY CODE?

A. All eligible entry codes must be requested by Dec 28, 2020 and redeemed by Dec. 31, 2020. 

Q. WHERE WILL MY ENTRY CODE BE DELIVERED?

A. Entry codes for this promotion will be delivered via email to your Xfinity email account.

Q. I SUCCESSFULLY REQUESTED MY ENTRY CODE, WHEN WILL IT BE EMAILED TO ME?

A.  Please allow at least 24 hours for delivery to your Xfinity email account.

Q. WHERE CAN I REDEEM MY ENTRY CODE ONCE I HAVE RECEIVED IT FROM XFINITY?

A. Once you receive an entry code via an email from Xfinity, go to www.callofduty.com/xfinitychallenge. You must then login to your Activision account. Once logged in, click “ENTER NOW”, read and Agree to the Xfinity Challenge rules and conditions, enter the entry code, and click ‘Submit.’​

Q. WHEN CAN I REDEEM MY ENTRY CODE?

A. Once you receive your entry code from Xfinity, you can submit the code immediately at www.callofduty.com/xfinitychallenge, however, you will not be able to begin competing in the Xfinity Challenge until December 16, 2020.

 

Q. DO I NEED TO OWN A GAMING CONSOLE TO PLAY?

A. Yes, as of December 10, 2020, you must own an eligible console to play; PlayStation®4, PlayStation®5, Xbox One, Xbox Series S, Xbox Series X, or a personal computer (PC), and have an applicable gaming platform account.

Q. IS MY ENTRY CODE PLATFORM-SPECIFIC?

A. No, the entry code is not platform specific.

Q. DO I NEED TO OWN CALL OF DUTY: BLACK OPS COLD WAR TO COMPETE IN THE XFINITY CHALLENGE AND RECEIVE MY IN-GAME ITEMS?

A. No, you can compete in the Xfinity Challenge and use your in-game items through Call of Duty: Warzone, the free-to-play Battle Royale based edition of Call of Duty. Any eligible eliminations you accrue on Warzone during the Xfinity Challenge window will count toward your player stats on the leaderboard.

Q. WHAT ARE THE ELIGIBILITY REQUIREMENTS AND WHERE CAN I FIND THE OFFICAL RULES?

A. The Xfinity Challenge is open to legal residents of the 50 United States (excluding Arizona and Maryland) and the District of Columbia who are Xfinity residential service subscribers and have Call of Duty®: Black Ops Cold War and/or Call of Duty®: Warzone, an eligible gaming platform, eligible gaming platform account, Activision account, and internet service as of December 10, 2020, and are at least 18 years of age, or the age of majority in their state of residence, whichever is older, at the time of entry. The full rules can be found at www.callofduty.com/xfinity/rules.

Q. ARE EMPLOYEES ELIBIGLE TO PARTICIPATE?

A. No, Comcast and Activision employees are not eligible to participate in the Xfinity Challenge. Reference section #3: Eligibility in full rules at www.callofduty.com/xfinity/rules.

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