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1274 Views     17 Replies
1274 Views 16 Replies Latest reply: Feb 16, 2013 5:25 PM by Nekuza RSS
Nekuza Newbie 19 posts since
Feb 11, 2013

Laptop Crash

Posted by Nekuza on Feb 11, 2013 6:13 PM

I have a brand new Alienware laptop and I still cannot get BO2 to run. It keeps locking up when I start the game. I have installed from the disk same effect. I have installed from Steam same effect. When I click on Singleplayer, Multiplayer or Zombie it starts like it is going to load and then just stops. I never even get to the online screen. I have gone into settings and selected high performance video like one of the on line suggestions made but I can see nothing else I can do. Any ideas ?

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  • trip_fisck Novice 255 posts since
    Oct 20, 2012
    Currently Being Moderated
    trip_fisck     Feb 12, 2013 10:10 AM (in response to Nekuza)

    What are the specs of your laptop?  Also, do you have a separate monitor hooked up?

    • Nekuza Newbie 19 posts since
      Feb 11, 2013
      Currently Being Moderated
      Nekuza     Feb 12, 2013 4:30 PM (in response to trip_fisck)

      I am not running a seperate monitor. Here are my specs. The hard drive is a SSD 500 gigs.

       

      ------------------
      System Information
      ------------------
      Time of this report: 2/11/2013, 20:07:09
             Machine name: XXXX
         Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
                 Language: English (Regional Setting: English)
      System Manufacturer: Alienware
             System Model: M17xR4
                     BIOS: InsydeH2O Version 03.72.24A10
                Processor: Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz (8 CPUs), ~2.7GHz
                   Memory: 16384MB RAM
      Available OS Memory: 16266MB RAM
                Page File: 3772MB used, 28757MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 11
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
      System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
           DxDiag Version: 6.01.7601.17514 64bit Unicode

      Display Devices
      ---------------
                Card name: Intel(R) HD Graphics 4000
             Manufacturer: Intel Corporation
                Chip type: Intel(R) HD Graphics Family
                 DAC type: Internal
               Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05511028&REV_09
           Display Memory: 4042 MB
         Dedicated Memory: 1994 MB
            Shared Memory: 2047 MB
             Current Mode: 1600 x 900 (32 bit) (60Hz)
             Monitor Name: Generic PnP Monitor
            Monitor Model: unknown
               Monitor Id: AUO149E
              Native Mode: 1600 x 900(p) (60.062Hz)
              Output Type: Internal
              Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
      Driver File Version: 8.15.0010.2653 (English)
           Driver Version: 8.15.10.2653
              DDI Version: 11
             Driver Model: WDDM 1.1
        Driver Attributes: Final Retail
         Driver Date/Size: 2/14/2012 12:47:38, 8086528 bytes

      • VelvetUnicor Novice 248 posts since
        Jan 29, 2012
        Currently Being Moderated
        VelvetUnicor     Feb 12, 2013 4:48 PM (in response to Nekuza)

        I see what part of the issue is.  Your graphics processor is way below minimum specifications required for this game.  Intel 4000 series integrated graphics have all kinds of issues with this game because they are not officially supported.  Even if you do get it to work, you are going to have a very lackluster, choppy gaming experience. 

         

        EDIT: I just looked up your laptop, and it has a 7970 in it, so you just have to make it use that rather than the intel integrated chip.  You should be able to within catalyst control center, and once thats all set up its gonna run this game like butter lol.

        • Nekuza Newbie 19 posts since
          Feb 11, 2013
          Currently Being Moderated
          Nekuza     Feb 12, 2013 4:56 PM (in response to VelvetUnicor)

          OK thanks Velvet. I had it set to use the Nvidia drivers and that was not working either so I have been swapping back and forth. I can't seem to get it to work on either. I'll keep at it though.

           

          thanks

          • Nekuza Newbie 19 posts since
            Feb 11, 2013
            Currently Being Moderated
            Nekuza     Feb 12, 2013 4:59 PM (in response to Nekuza)

            Just set it back to the Nvidia and still locks up in the same place thanks again guys and gals. Still looking on line !!

            • kennyg9 Newbie 75 posts since
              Dec 16, 2012
              Currently Being Moderated
              kennyg9     Feb 12, 2013 10:51 PM (in response to Nekuza)

              I believe you may need to disable the onboard graphics in the bios.

            • VelvetUnicor Novice 248 posts since
              Jan 29, 2012
              Currently Being Moderated
              VelvetUnicor     Feb 13, 2013 12:23 PM (in response to Nekuza)

              Your 7970 card is an amd based card, not an nvidia one.  Nvidia drivers will give you nothing but issues

               

              Try this link out for drivers

              http://support.amd.com/us/gpudownload/Pages/index.aspx

              • Nekuza Newbie 19 posts since
                Feb 11, 2013
                Currently Being Moderated
                Nekuza     Feb 13, 2013 6:41 PM (in response to VelvetUnicor)

                Guys the video is most certainly Nvidia. The 7970 is the generic I upgraded. See the specs.

                 

                OS Name Microsoft Windows 7 Home Premium

                Version 6.1.7601 Service Pack 1 Build 7601

                Other OS Description  Not Available

                OS Manufacturer Microsoft Corporation

                System Name JEFF-PC

                System Manufacturer Alienware

                System Model M17xR4

                System Type x64-based PC

                Processor Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 8 Logical Processor(s)

                BIOS Version/Date Alienware A10, 6/29/2012

                SMBIOS Version 2.7

                Windows Directory C:\Windows

                System Directory C:\Windows\system32

                Boot Device \Device\HarddiskVolume2

                Locale United States

                Hardware Abstraction Layer Version = "6.1.7601.17514"

                User Name Jeff-PC\Jeff

                Time Zone Central Standard Time

                Installed Physical Memory (RAM) 16.0 GB

                Total Physical Memory 15.9 GB

                Available Physical Memory 12.0 GB

                Total Virtual Memory 31.8 GB

                Available Virtual Memory 27.7 GB

                Page File Space 15.9 GB

                • VelvetUnicor Novice 248 posts since
                  Jan 29, 2012
                  Currently Being Moderated
                  VelvetUnicor     Feb 13, 2013 6:51 PM (in response to Nekuza)

                  Well the 7970 is the flagship gpu of amd, so the only possible upgrade could be a gtx680, but thats about the same performance wise.  Also those specs dont say the model of the gpu.  Is it a gtx670m? gtx680m?  Go to the geforce website and auto detect the gpu if you dont know what it is so that you can post it here.  A 7970 is far from generic, and with the newest drivers is supposed to be better than the 680 so it's hard to imagine you upgraded from that.

                  • Nekuza Newbie 19 posts since
                    Feb 11, 2013
                    Currently Being Moderated
                    Nekuza     Feb 13, 2013 7:00 PM (in response to VelvetUnicor)

                    Sorry Velvet is is actually the 660

                    • Nekuza Newbie 19 posts since
                      Feb 11, 2013
                      Currently Being Moderated
                      Nekuza     Feb 13, 2013 7:02 PM (in response to Nekuza)

                      Name NVIDIA GeForce GTX 660M

                      PNP Device ID PCI\VEN_10DE&DEV_0FD4&SUBSYS_05511028&REV_A1\4&13F92896&0&0008

                      Adapter Type GeForce GTX 660M, NVIDIA compatible

                      Adapter Description NVIDIA GeForce GTX 660M

                      Adapter RAM (2,147,483,648) bytes

                      Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

                      Driver Version 9.18.13.546

                      INF File oem75.inf (Section141 section)

                      Color Planes Not Available

                      Color Table Entries 4294967296

                      Resolution 1600 x 900 x 60 hertz

                      Bits/Pixel 32

                      Memory Address 0xD0000000-0xD1FFFFFF

                      Memory Address 0xA0000000-0xBFFFFFFF

                      Memory Address 0xB0000000-0xB1FFFFFF

                      I/O Port 0x00003F80-0x00003FFF

                      IRQ Channel IRQ 16

                      Driver c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.546, 12.79 MB (13,406,056 bytes), 1/29/2013 1:33 PM)

  • Nekuza Newbie 19 posts since
    Feb 11, 2013
    Currently Being Moderated
    Nekuza     Feb 14, 2013 6:01 PM (in response to Nekuza)

    Bump

    • kennyg9 Newbie 75 posts since
      Dec 16, 2012
      Currently Being Moderated
      kennyg9     Feb 15, 2013 9:43 AM (in response to Nekuza)

      Those laptops with hybrid graph are a problem. I see it in the battlefield 3 forum almost daily. There hasn't been a real fix for it. Some don't have problems others do. For some reason no matter what you do the laptop tries to use the intel graphics while your gaming. Some have been able to completely disable the intel hd graphics in the bios. You'll have to look around in the bios and see if you can disable it. Otherwise, I'm affraid there isn't much else you can do. That's one reason I refuse to game on a laptop.

      • Nekuza Newbie 19 posts since
        Feb 11, 2013
        Currently Being Moderated
        Nekuza     Feb 15, 2013 3:42 PM (in response to kennyg9)

        Thanks Kenny and you're right it seems to work fine on my XPS desktop just not on the laptop. I'll see if I can disable the generic port.

  • Nathan220 Newbie 63 posts since
    Apr 15, 2012
    Currently Being Moderated
    Nathan220     Feb 16, 2013 3:37 AM (in response to Nekuza)

    Have you tried running as administrator?

    Did you get your game legally? (Pirated games often cause issues like this)

    Is your game cracked? (Same reason as above)

    Use http://canirunit.com to see if your laptop can handle Black Ops 2.

    Have you tried reinstalling Black Ops 2?

    • Nekuza Newbie 19 posts since
      Feb 11, 2013
      Currently Being Moderated
      Nekuza     Feb 16, 2013 5:25 PM (in response to Nathan220)

      The game is legal it came preloaded on my new Alienware laptop. I have registered it. I have deleted the game and reinstalled via Steam. Still no luck. It runs Dead Space 3 just fine and has zero issues. I think this just poor coding on Activisions part. I have about 30 games in my Steam account and none of the Activision games work. I guess I am resigned to not buy Activision anymore. There have been no responses on the support forums.

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