You want to know something,

1- They have support, if you can try to find (after hours).

2- No one will reply to your tickets dont worry.So don't use.

3- Yes they can ban you, maybe randomly, maybe cheat.

4- You can keep reporting cheaters, don't waste your time, they don't have

enough time for cheaters.

5- You can't link your PC account, they have couple country list when you connecting, so you must change your citizenship to register.Epic.