Skip navigation
Up to Discussions in PC

FORUMS_

1179 Views     10 Replies
1179 Views 9 Replies Latest reply: Jan 18, 2013 2:20 PM by avaks RSS
HK_Pickles Novice 183 posts since
Aug 31, 2012

Customer Care - thanks for modding that one.  GG

Posted by HK_Pickles on Jan 17, 2013 10:34 AM

Seriously...

 

I put up a post requesting info about who to direct questions to since @pcdev is absent, and you remove it without answering the question.  After it was there for 5 days.  GG

 

Be embarrassed.

1179 Views     
  • Ai-Silentshot Novice 418 posts since
    Aug 27, 2012
    Currently Being Moderated
    Ai-Silentshot     Jan 17, 2013 10:42 AM (in response to HK_Pickles)

    they are just ashamed of there game and they dont wanna show any mistakes they made.

     

     

    Treyarch mistakes were made.

    • milkyTA Novice 162 posts since
      Nov 2, 2012
      Currently Being Moderated
      milkyTA     Jan 17, 2013 10:55 AM (in response to Ai-Silentshot)

      Still no update on PCdev..thats nearly a whole month without anything.

       

      Now thats what I call customer support....lol maybe theve realised the games an utter failure (on the PC side at least..although im strting to hear rumbellings on the xbox and ps3 side too) and have just given up?

      • InfamousMist Novice 218 posts since
        Dec 27, 2012
        Currently Being Moderated
        InfamousMist     Jan 17, 2013 11:05 AM (in response to milkyTA)

        Posted on twitter monday:

        pcdev_assist ‏@pcdev_assist

        ...ironing out some bugs while working on the latest hotness! Stay tuned to @pcdev for the latest intel & keep sending me your issues!

         

        Hopefully, happens soon. Still not too optimistic.

         

        I prefer them not saying much, it's better than them advertising the new dlc instead answering our questions. That would just be adding insult to injury.

      • Ai-Silentshot Novice 418 posts since
        Aug 27, 2012
        Currently Being Moderated
        Ai-Silentshot     Jan 17, 2013 11:03 AM (in response to milkyTA)

        milkyTA wrote:

         

        Still no update on PCdev..thats nearly a whole month without anything.

         

        Now thats what I call customer support....lol maybe theve realised the games an utter failure (on the PC side at least..although im strting to hear rumbellings on the xbox and ps3 side too) and have just given up?

         

        I think that they forgot that there is a pc version of blops2

  • HK_Pickles Novice 183 posts since
    Aug 31, 2012
    Currently Being Moderated
    HK_Pickles     Jan 18, 2013 5:34 AM (in response to HK_Pickles)

    Day 7.

     

    It's a simple question.

     

    "Who or where or what do we direct our questions to if @pcdev has been absent for a month, your 800 number says too busy call back, and you don't answer questions here?"

     

    Do you think because you are hiding behind a computer that you are immune to common courtesy, and customer service?  You sold me a product that is incomplete and not working as intended or advertised.  I am using all channels that you have provided to reach out for anwers, and you are ignoring me.

     

    This according to the Better Business Bureau is cause for potential investigation and/or legal action.  So I will ask politely and calmy one last time.  I'll even make the font bigger so you can't say you didn't see it:

     

    "Who or where or what do we direct our questions to if @pcdev has been absent for a month?  Your 800 number says too busy call back, and you don't answer questions here.  So who do we reach out to?"

     

    PS - I would recommend not deleting this.

    • InfamousMist Novice 218 posts since
      Dec 27, 2012
      Currently Being Moderated
      InfamousMist     Jan 18, 2013 6:40 AM (in response to HK_Pickles)

      I noticed that @pcdev hasn't posted a tweet since december, it is very unlikely that he will answer. But, there's another twitter account called pcdev_assist that has awnsered many people's questions, recently. You have a better chance of getting a reply if you send to @pcdev_assist.

      • HK_Pickles Novice 183 posts since
        Aug 31, 2012
        Currently Being Moderated
        HK_Pickles     Jan 18, 2013 7:08 AM (in response to InfamousMist)

        InfamousMist wrote:

         

        I noticed that @pcdev hasn't posted a tweet since december, it is very unlikely that he will answer. But, there's another twitter account called pcdev_assist that has awnsered many people's questions, recently. You have a better chance of getting a reply if you send to @pcdev_assist.

        Thanks for the heads up.  Although they don't really state anywhere on this forum or otherwise that @pcdev_assist is an official channel.  And the fact that we need to guess and investigate is...

         

        Poor.  Very poor.

  • Tunnleram Novice 193 posts since
    Oct 24, 2011
    Currently Being Moderated
    Tunnleram     Jan 18, 2013 2:06 PM (in response to HK_Pickles)

    What a joke. Seriously.

  • avaks Newbie 67 posts since
    Dec 4, 2012
    Currently Being Moderated
    avaks     Jan 18, 2013 2:20 PM (in response to HK_Pickles)

    They just spit in PC community's face... They are now more concerned about making some more money and DLC for consoles than to focus on actual problems! Support (if there is any) is so lame, even this forum does not work for majority of people who intend to ask for help!
    I have not expected this from Treyarch. SHAME!

Bookmarked By (0)