Oct 9, 2012 7:40 PM
Ok BeachHead, Give Us Information
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Like (6)
You've had more than enough time to put together a snazzy video to show off all of the new things that will come with Elite in Black Ops 2. Now please give us the information. I run a clan of 78 members and I have people asking me all the time about what they should do and what they can do about Black Ops 2 and Elite and I can't tell them anything because y'all haven't put it out there yet. Stop procrastinating. You've had months to get this together. Stop making excuses and put it out there. At least give us a date. Give us something!
It's sickening that I paid for a service that I can get absolutely no information on. You promised September. It's October. How do you expect me to run a clan in Black Ops 2 when I don't even know what that will look like? I'm sick of the run arounds. I'm sick of the failed promises. I'm sick of being ignored. You're a company and companies should offer customer service. You offer ZERO. Activision doesn't even know what's going on. Try contacting Activision Support for Elite. You'll find that they're just as in the dark as I am. ATVIAssist tries to help here on the forums, but it's obvious that they don't even know what's going on half the time.
Look, I know that after the rough start, y'all decided to stop promising things and to get things done. That's why it was just random days when we started to get Clan Operations and Clan Challenges. I respect that you don't want to be distracted and you want to get what you promised out there for us to use. But that doesn't mean you have to be shady. Transparency goes a long way with customers. It would be wise for y'all to hire a community rep to talk to us on the forums. threesnsevens barely talks on the forums. We need someone who's job it is to help customers and interact on the forums. That's how you gain a following. People have someone they can connect the product to. Why do you think Treyarch games have become the CoD games people gravitate towards? Because they have David Vonderhaar out on Twitter getting suggestions and being a face that people connect with the company. People want to support that face.
So in conclusion, I want some information. It's been long enough and quite frankly, it's ridiculous that you haven't even addressed the missed deadline that you set for yourself. I even save David Vonderhaar say he had no idea what was up with y'all. So give us Elite 2.0 information and let us know what we can expect. As the leader of a level 50 clan with 78 members, it would be a burden removed to be able to tell my clanmates what the plan is for Black Ops 2. Thank you.
-FatedTitan
After reading "Post #1", it's crazy how far BeachHead has fallen. I wish they'd look at it and reexamine their customer support and communication with the community.
http://community.callofduty.com/thread/100590219?start=0&tstart=0
As another level 50 clan leader, I have to second your opinion, sir. Unacceptable scratches the surface for how terrible communication has been from Beachhead. We are 34 days from Black Ops 2 dropping, and they haven't even given us a DATE when we can expect ELITE 2.0 info. Absolutely pathetic.
As a Clan leader with a 93 member Clan, I also would like to know what will happen with Elite and BO2.
whats really sad.. is this has been up here since June.. and we no nothing more then we did then
Level 49 clan 21 members
We really would like some info
Level 50 with 90 members
I feel the same. Clanmates asking for information and no answers for them.
Give some info please...thanks
Lack of any information is pretty discouraging. Can we get any update on this?
yes agree, I'm psyched for Blops2 but want to know how Elite fits into it. Member of a level 50 clan with 90+ members.
Vahn stated that info should be released within the next week or so, be patient guys, still a month left to go.
Who is Vahn? Is he any more trustworthy than Beachhead itself which told us we'd get info by the end of September? Being patient is not something I'm willing to give these people anymore. They used up their allotment of my patience a long, long time ago.
David Vonderhaar or "Vahn" as he is know, is lead MP director for treyarch; obviously he has been in contact with BH asking about stuff for us (Vahn also acts as a semi community manager since Treyarch have none)
Vahn, IMO is far more trustworthy than anyone involved with ELiTE lol
Gotcha. I follow him on twitter, but had never heard him referred to as "Vahn." My bad. I do agree with you that he certainly seems more trustworthy.
The "Vahn" nickname was something the community shortened his name to during the World at War days, and it just stuck lol, but no one calls him it on twitter.
I couldn't agree more. The fact that Black Ops 2 is about a month away and we STILL don't know how "Elite 2.0" is going to be implemented with it is extremely worrisome. Please, BeachHead, get your poop in a group and get some info released on the service!
Seeing as how Elite has been run so far, I sadly have little faith that Beachead will improve its customer service..which i believe is the most important area. My clan has been unable to compete in ops for weeks now because of website errors, and all they tell us is that it must be on our end.
Elite in theory: Awesome!
Elite in reality: Joke!
Tell us tell us tell us ... no seriously it would be nice to know what's coming up or at least provide us with another date to anticipate an announcement. BO2 is out in 1 month. Not much time left to make an announcement.
My clan, 97 members, roughly half with premium.
We are seriously considering not renewing our premium memberships and just playing the game. It has become that much of a joke, enlisted ops becoming unenlisted. ops not showing up. no way of knowing how you are doing compared to other clans during the op.
We have even been discussing not getting BO2 and switching to maybe MOH Warfighter because of how bad things are.
I have two copies of BO2 on preorder, will need two premium accounts myself, that is alot of money to be pissing down the drain for something that works half the time. and I can tell you if Premium is 50 bucks a year and does not include the DLC, well I will not be paying for it at all. the DLC is the only reason to pay for premium with how bad the service is.
Tell me, how many other companies have the luxury of telling someone just be patient?
The lack of information is frankly troubling to say the least. I mean, we know more about the game than we know about a program that just tracks progress in a game, and offers cute emblems for milestones.
Then they run in circles, with the developers blaming each other, then Activision blaming the developer. All of this in the famous phrase, "that is beyond our control".
I think there are way too many fans here who are giving this whole franchise a pass. That only tells me that most are not the ones paying for the service.
This franchise would be dead if all of the paid consumers used the product.
I agree 100%, and could not have said it better.......
... i give up! I've put so much effort into running my clan, setting up and running a YouTube channel , busy busy facebook community and group activities, I've written terms, run competitions, organised clan battles, the list goes on... we've paid our money and been loyal, not kicked up a fuss.... be patient! is that it?.... don't we deserve just a little bit of respect? I'm hugely dissapointed in the lack of communication ~ and sad to say I'll be voting with my feet this time around. it feels like beachhead don't particularly care that much anyway, and thats plain sad...
Just to give you a little more fuel for the fire... fatedtitan has pointed out some rather, well, enormous flaws with Beachhead's entire approach from the very beginning. Take a gander at the last page of this thread...
http://community.callofduty.com/thread/100590219?start=0&tstart=0
I believe they had a great statement in that quote. It's entirely true. The problem is that they didn't do it after December 20th. They went silent!
i'm a clan leader of a level 46 clan - i would also like to have some info, i have 50 people asking me whats going on and i have nothing to tell them