What exactly causes the glitch hasn't really been discovered by any community as far as I know, but what it does is pretty much the same for lots of people. The glitch appears after you complete a storyline mission, when it removes the starting location of your next storyline mission. There is no way point, no icon, no shiny area that you can travel to on your own to start the mission. What does this mean? If you can't start the next storyline mission then you cannot complete the game. Regarding the complete lack of location, Activision states "Many of the missions will not tell you where to go. This allows you to explore the world and find new missions to activate." on their Customer Support website https://support.activision.com/articles/en_US/FAQ/Completing-a-Mission-Does-Not- Activate-a-New-Mission/?q=mission+will+not+start&l=en_US&c=Game_Title%3APrototyp e_2&fs=Search&pn=1
I do not recall one instance where the storyline mission lacked a definitive starting point that was viewable on the map. The website then recommends
If you still cannot activate a new mission after you have explored the world of Prototype 2 , tryclearing your cache and reloading your last save.
REGARDING THE CLEARING OF YOUR PROTOTYPE 2 CACHE
- Although clearing the cache will not delete your save files, it will remove all other files. This includes the files required for RADNET access as well as any DLC that you have purchased for the game. Before clearing your cache, check to make sure that the original downloads for RADNET and any DLC you had are still located in your Download history for either Xbox Live or PS3. I do not know where they would be located on Xbox Live, but on PS3 you can look under your Playstation Account Settings, and the list will be under one of the options available to you. I recommend checking this because once you delete the cache, the codes you once used to gain access to RADNET and any DLCs are invalid because they are one-time use codes.
The only option available that would allow you to continue playing the main storyline is to reload a save file of the game that was prior to the existence of the mission glitch. Otherwise, as far as I know, you have to start the game over.
Although highly doubtful, if any Activision employee sees this post, I contacted Activisions Customer Support via telephone at approximately 5:50PM EST and spoke with a representative named Matthew. I asked him to send me a survey in order to say that he did an excellent job, and I am still waiting for the email. Even though my problem hasn't been resolved, it is not because of Matthew. He has my thanks for explaining every possible option available to me regarding how I could go about resolving this glitch, and did his job as an employee.
Activision, as a company, does not have my thanks. The "solution" you offer your customers doesn't fix, remove, repair, or do anything to the actual glitch. It just reverts the game to a previous save file where the glitch did not exist. This means it is highly possible for it to show up again. I understand that the nature of games creates glitches, but rather than passing your method off as an actual solution, I would rather have you acknowledge that it is a glitch, and you cannot currently fix it. And perhaps say you might even, someday in the future, at some point etc etc decide to fix it.
I initially tried contacting Radical Entertainment but their website explicitly said all customer support issues should be brought to Activision. Well, here is my issue. Will you acknowledge it?
