I can't use my founder code.  I've been trying it for days and it won't work.  Occasionally I get an error message that says "Your Code is good to go, but we're not" which makes me think it's not on my end.  But most of the time I don't get an error message at all.  Just a red skull above the entry box, a little red x next to the entry box, and the button says "Try Again". 

I've been speaking with customer support via email, and while they seem knowledgable they're not exactly available as often as I would like.  Some days he'll speak to me all day, others it's a day or two before I hear anything back.  It's kind of frustrating to have this code and not be able to use it. 

Can anyone suggest anything to get it to work?

I've tried 3 different browsers, 2 different computers, I've cleared the cache and cookies.  I've logged out and back in, I've even de-linked from my XBox account and re-linked per the instructions of customer support.  Still nothing.

Any help would be greatly appreciated.