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SilentDHBI Apprentice 625 posts since
Nov 28, 2011

Beachhead Studio--  M.I.A. (And Activision is fine with ELITE as is)

Posted by SilentDHBI on Jan 22, 2013 8:46 AM

It's obvious to anyone who's active in the Forums, twitter and other online places that Beachhead (And @CallofDutyElite) is not just doing its usual silent treatment. It currently has no online presence at all. The Beachhead twitter feed has not posted since November 2nd. ATVI Assist is taking on most of the things that Beachhead would from time to time deign to answer. But they're extremely limited in what they can really tell us or do for us (although I, for one, truly appreciate them trying). So we're stuck with these issues we're having and no one who can actually DO anything about it to help.

 

I would like to register an official complaint about this. Beachhead is directly responsible for clans, clan ops and challenges. There are major issues with all of those and we, as a community, DESERVE to have someone we can direct our issues to and be able to expect at least a minimum of response. As a Founding member of ELITE, I would like to see all MW3 ops/challenges to be finished as of the 1st of January-- we don't need any more of those, thank you. Obviously, trying to run two versions of ELITE is far too taxing for Beachhead's limited personnel to handle (as pretty much anyone could see six months ago). Focus should have been placed on community involvement, not isolation. I guess Beachhead lost the voluminous input that many in this community gave them about being more active in responding to our issues. We want and deserve someone there to bring issues to that can do something about them. This voluntary isolation by Beachhead needs to end, and it needed to end last month.

 

This is my soapbox, and many may not feel the same, but I know that many do. Like this post if you agree that Beachhead needs to show up for this community, not just to post ops and challenges. Thank you.

6785 Views      Tags: clan, ops, elite, problem, beachhead
  • tallowby Expert 780 posts since
    Sep 14, 2011
    Currently Being Moderated
    tallowby     Dec 12, 2012 10:21 AM (in response to SilentDHBI)

    Well said. Time to pull the curtain back and inform your users.

     

    I would like to add... Why is anything propagating from Black Ops 1 to the Black Ops 2 side of Elite?

     

     

    ............................ Old screen names and emblems really?

  • LifeSong1 Apprentice 959 posts since
    Nov 28, 2012
    Currently Being Moderated
    LifeSong1     Dec 12, 2012 10:44 AM (in response to tallowby)

    The emblems are easy to fix as I posted in my last post (just a modification of the image url). The names I'm not so sure of. 

     

    As for pulling support for MW3, I don't know. I personally wouldn't care but that is because my clan is level 50. For those that are still trying to level up their clan, I could see them wishing it was still there. How much support it is actually taking from them I'm not so sure since it probably largely runs without too much support.

     

    As for the level of communication, I am with you. They need some community managers (employees of Beachead and Treyarch) to help monitor the forums. They don't have to give a lot of detail. Just mention that they are aware of the bug and are working to resolve it. Give us as much details as they can. But giving us no response is not helpful.  I've found I can often get a response on Twitter, but 160 characters isn't enough to explain an issue. They really need to improve their customer service and have some discussions with their community. Right now the community does not feel like it is being heard.

  • phxs72 Master 3,646 posts since
    Feb 29, 2012
    Currently Being Moderated
    phxs72     Dec 12, 2012 11:06 AM (in response to SilentDHBI)

    I largely agree with you although they are obligated to continue the MW3 Ops and Challenges until the last subscription ends and since they sold two year memberships, it won't end until November. 

     

    Their communication is nonexistent as far as I can tell which leads me to wonder if Beachead is actually involved anymore.  It seems that Activision support has taken over all of their previous duties from a communication standpoint.  It wouldn't suprise me if Beachead as we knew it no longer exists.  Remember Elite is free and people don't work for free.  So at the very least they may have had to reduce staffing (or maybe got abvsorbed partially by Support) to the point that they no longer have the capability of communicating anymore.  Of course, I have no inside information.  I'm just speculating and could be completely misreading the situation.

  • SilentDHBI Apprentice 625 posts since
    Nov 28, 2011
    Currently Being Moderated
    SilentDHBI     Dec 12, 2012 11:43 AM (in response to phxs72)

    Actually, they aren't obligated to any specific timeframe-- especially not of two years... I don't know where that came from, but it's not the case. Technically, from the wording of ELITE's promotional material, there was never a commitment of a year's time, only one "season" of content (or at least that's what they changed it to in the spring). The only reason I can tell they added ops in December is because they had that nasty mess right at the beginning of MW3 and gave all Premiums an "extra month." I believe that MW3 clans have until the end of December to get to 50, and then I highly doubt we'll see more MW3 ops.

     

    Beachhead is still running things. The errors and lack of info have their imprint written all over them. They're just not talking with the community. Which is honestly a shame, because how many companies would KILL for a rabid clientele like us? Call of Duty has netted Activision enough money to cover having community reps for the next thirty years without causing a dent in the cash flow. So ELITE being free is a lame excuse (if that's the route they choose to go). Either way, they should be tickled pink that as many people are still posting here and looking for help as there are. Good businesses see this as opportunity to keep customers, not to ignore them.

  • mwfan55 Master 2,623 posts since
    Apr 21, 2012
    Currently Being Moderated
    mwfan55     Dec 12, 2012 12:32 PM (in response to SilentDHBI)

    I also would like to file a complaint about Beachhead's lack of customer service.

  • phxs72 Master 3,646 posts since
    Feb 29, 2012
    Currently Being Moderated
    phxs72     Dec 13, 2012 7:40 AM (in response to SilentDHBI)

    I think that they would have a hard time defending selling a 2 year membership service and not offering something that isn't available to the general public for free.  So I'll be very suprised if they don't continue to offer MW3 Ops and Challenges until November.  The content season referred to the DLC but even if you do think that the Ops and Challenges fall under the content season, I don't see how they could legally get away with charging for the second year and not providing any exclusive content.  They might scale down on the frequency of events but I still think that they are obligated to have them.  I know if it were me and they didn't continue the competitions, I would take them to small claims court just on the principal of the matter.  Sure I'd spend as much in court as I'd be getting back but I'd feel better about it and I'd try to get the court costs rolled into the judgement.  Fortunately, I only bought the one year subscription.  So I'm getting my money's worth.

  • SilentDHBI Apprentice 625 posts since
    Nov 28, 2011
    Currently Being Moderated
    SilentDHBI     Dec 13, 2012 7:51 AM (in response to phxs72)

    Where and when did they ever sell a 2 year service? There was talk about "renewals," but they never sold any two year memberships as far as I ever heard. Anyone who prepaid for ELITE for BO2 either got the Season Pass or got their money refunded, from what I understand.

  • LifeSong1 Apprentice 959 posts since
    Nov 28, 2012
    Currently Being Moderated
    LifeSong1     Dec 13, 2012 7:52 AM (in response to phxs72)

    As I mentioned, I could care less if they keep the MW3 ops/challenges as I don't think that affects the grand scheme of things. 

     

    In regards to the 2 year membership, I don't ever recall that being an option. I knew they had the year long deals, but what was this about a 2 year membership and why would anyone actually buy it? It was specific for MW3 and who actually wants to play that for 2 years when you know another game would come out after 1 year.

  • SilentDHBI Apprentice 625 posts since
    Nov 28, 2011
    Currently Being Moderated
    SilentDHBI     Dec 14, 2012 7:57 AM (in response to SilentDHBI)

    If anyone from Activision wishes to respond here, then that would be acceptable... for now. ATVI is doing WAY too much to cover Beachhead's responsibilities imo.

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