Call of Duty Community: ELITE App Problem: "Must Accept Terms of Use"

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9981 Views 16 Replies Latest reply: Jul 5, 2012 3:15 PM by Beachhead

Cynicruel

2 posts since
Jan 18, 2012

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Jan 18, 2012 6:02 PM

ELITE App Problem: "Must Accept Terms of Use"

Problem here. Whenever I try to log into the app on Android it's telling me that In ever accepted the Terms of Use for my account, which is impossible since you must accept it when you create your account. If I go to the /terms page on elite.callofduty.com it's in a different language than the one I understand, English, and the page is effectively broken.

How do I get this fixed? I'd like to use the mobile application but its simply broken at this point.

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Tags: elite, app, tos

Cynicruel
2 posts since
Jan 18, 2012

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Jan 18, 2012 7:13 PM (in response to Cynicruel)
Re: ELITE App Problem: "Must Accept Terms of Use"

Cute little error or bug with ELITE website... disregard, everything works now.

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- AEOTECH
  1 posts since
  Mar 19, 2012
  
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  Mar 20, 2012 9:13 AM (in response to Cynicruel)
  Re: ELITE App Problem: "Must Accept Terms of Use"
  
  How did you get this to work? I have the same problem
  
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  - dadonjig
    1 posts since
    Sep 2, 2011
    
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    Jun 22, 2012 8:31 PM (in response to AEOTECH)
    Re: ELITE App Problem: "Must Accept Terms of Use"
    
    im in the same boat as of today and i have already accepted them.
    
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- AlphaWhiskey7
  6 posts since
  Jun 21, 2012
  
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  Jun 24, 2012 6:17 AM (in response to Cynicruel)
  Re: ELITE App Problem: "Must Accept Terms of Use"
  
  What did you do to fix it?
  
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AlphaWhiskey7
6 posts since
Jun 21, 2012

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Jun 23, 2012 12:08 PM (in response to Cynicruel)
Re: ELITE App Problem: "Must Accept Terms of Use"

So how do you fix this?

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n3xus.exe
2 posts since
Sep 17, 2011

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Jun 23, 2012 2:08 PM (in response to Cynicruel)
Re: ELITE App Problem: "Must Accept Terms of Use"

I am also having this problem, there was a revision to the ToS to which I had accepted (it popped up when I logged into codelite's site), however it seems the iOS app thinks I still need to accept the new ToS. I haven't been able to login into the iOS app for a few days now....

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kalph
3 posts since
Dec 7, 2011

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Jun 23, 2012 4:09 PM (in response to Cynicruel)
Re: ELITE App Problem: "Must Accept Terms of Use"

I got the same problem. Its freakin annoying. I already accepted them on my laptop and it wont let me log in on my android. I cleared cookies and cache and still nothing.

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- shmedlywilcox88
  414 posts since
  Jul 28, 2011
  
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  Jun 23, 2012 5:23 PM (in response to kalph)
  Re: ELITE App Problem: "Must Accept Terms of Use"
  
  Same problem. I went to my profile here on the PC and the ToU did pop up (for about the 15th time since November). I accepted and still get the same message on the app.
  
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  - cyber_athlete19
    1 posts since
    May 23, 2011
    
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    Jun 23, 2012 10:07 PM (in response to shmedlywilcox88)
    Re: ELITE App Problem: "Must Accept Terms of Use"
    
    I actually tried contacted tech support and they me that the reason the app is not longer working for me, even though it is a terms of service problem, was that my Android phone is not on the supported list. Since it was not supported even though I redownloaded it from Google Play, the app does not support my phone. The reason that it had worked was because of some glitch or something. Even though I have another account that worked until I accepted the new terms. Now neither works. I am guessing it is a timing issue ot someone dropped the ball.
    
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AlphaWhiskey7
6 posts since
Jun 21, 2012

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Jun 24, 2012 6:14 AM (in response to Cynicruel)
Re: ELITE App Problem: "Must Accept Terms of Use"

Does anyone have a working app as of now?

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AlphaWhiskey7
6 posts since
Jun 21, 2012

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Jun 24, 2012 9:46 AM (in response to Cynicruel)
Re: ELITE App Problem: "Must Accept Terms of Use"

ATTENTION! ANYONE EXPERIENCING THIS PROBLEM DO THE FOLLOWING TO FIX IT:

I just found the fix for this by accident. It appears that your phone app will give you this error if you have not accepted the Terms of Service on the Xbox 360 app. To fix this, open the app on your console, and sign in. It will ask you if you accept the Terms of Service. Accept them. Now your mobile app should work. PS3 users experiencing this problem probably should do the same thing. I do not have a PS3 so I do not know if this will fix it for sure.

Good Luck!

Message was edited by: AlphaWhiskey7

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- suecoque
  1 posts since
  Apr 21, 2012
  
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  Jun 24, 2012 3:26 PM (in response to AlphaWhiskey7)
  Re: ELITE App Problem: "Must Accept Terms of Use"
  
  Works for PS3 now too with the same method (discovered it by accident as well )
  Just opened the Elite app on the PS3 and it asked me to Accept the Terms.
  Now the Android app works fine.
  
  Thanks AlphaWhiskey7!!!
  
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- n3xus.exe
  2 posts since
  Sep 17, 2011
  
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  Jun 24, 2012 3:34 PM (in response to AlphaWhiskey7)
  Re: ELITE App Problem: "Must Accept Terms of Use"
  
  I can't believe i didn't think of this lol.... confirmed working for the Elite app on the PS3... now my iOS app has no issues. I wonder why accepting the ToS through the browser didn't register hmmm... :S
  
  Anyway cheers for the heads up AlphaWhiskey7! Appreciate it mate!!
  
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- onepocketkid21
  3 posts since
  Oct 23, 2011
  
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  Jul 3, 2012 4:55 PM (in response to AlphaWhiskey7)
  Re: ELITE App Problem: "Must Accept Terms of Use"
  
  TTTTHHHHHAAAAAANNNKKKKK YYYYYOOOOUUU!!!!! why dont they tell people about this...
  
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supergamer9000
7 posts since
Jul 5, 2012

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Jul 5, 2012 12:22 AM (in response to Cynicruel)
Re: ELITE App Problem: "Must Accept Terms of Use"

You can accept the new TOS on the website, but it won't automatically pop up - log in to the website, then go to "My Account," click on "Profile," and THEN you will see the Terms of Service.

Accept them from there, and then the mobile app should log in.

Anybody having this problem, confirm that this works if you try it and it does. Worked for me!

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Beachhead
550 posts since
Dec 7, 2011

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Jul 5, 2012 3:15 PM (in response to Cynicruel)
Re: ELITE App Problem: "Must Accept Terms of Use"

This is a known issue for some users which we're fixing in an upcoming update. Until this fix is implemented, please follow the below steps to accept the new Terms of Service and enable mobile app access:

1. Log into the Call of Duty ELITE website at https://elite.callofduty.com
2. Click "My Account"
3. Click "Profile"
4. Accept the Terms of Service after being prompted
5. Login into the Call of Duty ELITE mobile app

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Jan 18, 2012 6:02 PM

ELITE App Problem: "Must Accept Terms of Use"

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