Community : Discussion List - Technical Support

NOT RECEIVING MY KILLS

donotreply@activision.com — Tue, 23 Apr 2013 23:22:55 GMT

I have caught this a couple times now but this is getting rediculous...Last week i was stuck at 32209 kills for 2days i shouldve had 1500+ kills during those days now im stuck at 34147 kills and this is the second day...They never give my kills back or nothing please fix

Anybody else paid attention to this? All i play is HCKC SPM 516 i average 28+kills a game i know i suppose to have way more kills than where im at now

ATVIAssist

donotreply@activision.com — Mon, 10 Dec 2012 14:38:58 GMT

I have an issue on the ps3 therefor i sent two pm's on the forum to atviassist, i sent them a message on twitter: they said where do you want to discuss this, i said the forum but they're not doing anything! On their page stands that they're available 24/24 7/7 but i'm not noticing this at all. I need help with that problem on the ps3 bo2 because it's really boring now! Atviassist please answer!

(PS3) Mob Of The Dead freezing big issue

donotreply@activision.com — Wed, 22 May 2013 19:23:07 GMT

So the uprising dlc came out for the ps3 so I downloaded it, after the download i played it for a few matches and went to bed.

When i woke up the next day and played some more i got to round 28 then suddenly the game freezes now every game i have on mob of the dead is freezing at a random point, it´s getting to the point where it is just unplayable and yes i cleaned my console and i have downloaded the textures since the release of the game so i don´t think that it´s our systems fault majority of the ps3 players are having this issue and it would be verry nice if they looked into this issue,

it´s a shame really i was exited to play the map this dosen´t happen on MP and other games only Mob Of The Dead the other maps work fine.

Now please look into this i beg of you.

Impossible to get a rpg triple kill

donotreply@activision.com — Thu, 23 May 2013 22:47:00 GMT

This makes no sense ive tried getting numerous triple kills for gold camo but all i recieve is hit markers the rpg needs to be more powerful ive even tried hardcore still wont work it would be greatly apreciated if this was fixed. Im not a fan of noob tubing but ive been trying to get a gold rpg for about 10 hours straight just using the rpg and could not get a triple kill because of hitmarkers

Lag Issues

donotreply@activision.com — Sun, 19 May 2013 00:56:55 GMT

Almost every lobby I go into keeps having lag issues either everyone would be 3 or 2 barring while the host is 4 barring or it would be a couple 4 bars and the rest 1 barring and the 1 bars would be jumping around lagging while 4 bar people are just slaughtering them. Sometimes I go into lobbies where the laggy people are just slaughtering the 4 bars. I have 100mbps down and 15 mbps up I have below 15 ping I am playing TDM when is this going to be fixed it started Thursday.

opinion on last patch and more ideas?

donotreply@activision.com — Fri, 24 May 2013 00:04:52 GMT

Hi James here and im gonna say for multiplayer updates it is good the kap 40 and b23r were reduced a bit for mostly competitive play i would think but the akimbo b23r's were a bit too good but none the less it was nerfed. something else that needs to be looked at is the caslte building and the future trailer on Studio the bullet penetration does not go throught any walls except on the very left side of the castle where wood walls are visible. so far thats all i can think of for things that need looking into gun balance is very good now due to recent updates and patches and that is all thank you for your time if you read this have a great night.

update resets my ps3

donotreply@activision.com — Thu, 23 May 2013 14:10:05 GMT

When black ops 2 loads it tells me there is an update, then resets my unit and never updates!!!!

It does this every time i try to load black ops 2!!!!!!!!!!!!!!!!!!

This game is unplayable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!

PROBLEMS WITH THE LATEST UPDATE/PATCH , ENTER AND HELP PLEASE :)

donotreply@activision.com — Fri, 12 Apr 2013 15:47:25 GMT

THE LATEST PATCH OR UPDATE IS NOT WORKING FOR MANY USERS INCULUDING ME,

WE WE INSERT THE C-D (PS3 USERS) IT SAYS THERE'S AN UPDATE.. WE CLICK 'OK'

THEN IT LOADS TILL 30% THEN IT STUCKS AND SUDDENLY SAYS "AN ERROR OCCURED DURING THE DOWNLOAD OPERATION (80710723)"

SOMEONE HELP US. ACTIVISION OR ANYONE KNOWS HOW TO SOLVE THIS PROBLEM...

-xTheGreatOne97

I Dont have option reset stats bo2 !

donotreply@activision.com — Tue, 21 May 2013 23:24:17 GMT

WHY CAN'T I RESET MY STATS? WHY NO FRESH START? DEAR GOD HELP ME RESET

I have spent countless hours on youtube and the intenret trying to get an answer of 2 basic questions.

1. How on earth can I reset my black ops 2 stats?

- I am a prestige master and have been for a while, but I want to completely reset my stats and I can't because there is NO FRESH START OPTION.

I literally have no option to reset my stats, and this is bothering me substantially.

2. Where did my fresh start option go, and why don't I have one?

- The answer to this is only to kill my curiosity, I could care less how bugged and pathetic this is. I just want my issue resolved, to COMPLETELY RESET MY BLACK OPS 2 STATS. I'M TIRED OF BEING A PRESTIGE MASTER!

For the love of god, someone please help me reset my stats.

update the black ops 2 (1.10)

donotreply@activision.com — Thu, 02 May 2013 02:25:31 GMT

every time i try to update black ops 2 (1.10) says that the error code and 800 710 723, and did all possible settings on ps3 and modem, someone has to go off line path. thank you

Custom game lethal equipment glitch

donotreply@activision.com — Wed, 13 Mar 2013 19:56:33 GMT

After weeks of planning, I have finally created a unique custom game that is beloved by all of my friends, to the point that they immediately ask to play it. However, to my dismay, there is a slight glitch regarding lethal equipment. Despite the fact that I set combat axes for one of the classes, I spawn with a frag grenade. I restricted all weapons, except for combat axes so that bots can utilize them, so could that be a possible factor?

Black ops 2 Audio Problems Please Reply

donotreply@activision.com — Tue, 27 Nov 2012 22:07:09 GMT

Black ops 2 Audio issues Randomly in zombies or multiplayer solo or not, the sound cuts of and i hear this static noise but i can still talk to my friends but this problem is very annoying every 1 in 3 games i play this problem occurs i have a slim ps3 which is fully updated

No Multiplayer data available online?

donotreply@activision.com — Thu, 23 May 2013 17:12:54 GMT

Seems that quite a few people including myself cannot access their data online. I can't see it either from my iPhone or iPad using the COD Elite app, nor can I see it using a PC with Chrome over the web.

The link to the existing thread is: http://community.callofduty.com/thread/200687911

Any assistance would be appreciated!

Kin

Cannot connect to anyone in multiplayer/zombies troubleshooting page (PC)

donotreply@activision.com — Thu, 23 May 2013 18:47:06 GMT

Alright since I had this same problem with Black Ops 2 I decided to try and help people with the same error.

Solutions:

1.This one worked for me so it might help you- Download a network port scanner (this is the one I used http://www.mediafire.com/download/z6iwj6ibfp8lp7z/FreePortScanner.exe -----website http://www.nsauditor.com/network_tools/free_port_scanner.html#.UZ5ge7W1HL8 ) and then search for the port 3074 and see if a program was blocking that port. For me Internet Explorer was so I had to uninstall it.

2.Make sure your antivirus isn't blocking the program.

3.disable your firewall or anything that you think could be interfereing with it.

4.See if the ports are openned properly.

5.Use a simple port openning program http://www.softpedia.com/get/Network-Tools/Misc-Networking-Tools/Smart-Port-Forw arding.shtml I heard this helped with other things also.

6.Restart modem ( I know you probably done this hundreds of times and it never works but you never know)

7.If it worked before try and do a system restore

8.This is kind of an add on to #7 try to uninstall recent programs

9.Use a different computer and try to see if it works on it, if it does then there is something wrong with your computer

10.If its not the internet and you did all those then you might want to try to re-install windows. (if you have another hard drive just install it on that and if that doesn't work you still got your old windows back.)

If anyone else has a suggestion I can add it in here. This might help save someone days to months of stress trying to find a solution.

BUG: Time and Fate Clear the Cocaine Bunker Ladder

donotreply@activision.com — Tue, 13 Nov 2012 19:54:28 GMT

Xbox 360: In Time and Fate at the mission objective, Clear the Cocaine Bunker, can not access the ladder after it is opened. Been reading that is occurring on PS3 platform as well. Killing self and restarting at checkpoint does help.

Not receiving presitge awards\tokens

donotreply@activision.com — Thu, 23 May 2013 17:08:50 GMT

So i've prestiged multiple times now. And so far I've only received 1 prestige token, which I wasted on a gun I never use, and multiple times I've choosen extra class slot and have NOT been given it. Has anyone else had this problem? All my friends arent as leveled up as I am and they have more class slots and more guns permanetly unlocked than me.

I keep getting disconnected from the BO2 servers for every single game..![PC]

donotreply@activision.com — Sun, 19 May 2013 14:49:16 GMT

Hi I love zombies and I've been so excited (and I still am) about mob of the dead! But since the DLC released and i could play the map I keep getting disconnected from the blackops2 servers. To be honest I'm getting realy frustrated about this. It's not like 1 match where it occures. No like every single game.

Especially when I've done great progress already. Another fact about it is that I can't get on the leaderboards with this disconnecting.

Can this please be solved!?

Thanks in advance

Is anyone else having problems connecting to multiplayer? XBox

donotreply@activision.com — Sat, 18 May 2013 13:58:10 GMT

I can play the first Black Ops, and any other games multiplayer. But it just keeps searching over and over again and says waiting for six more players..Then starts search all over again. It's been like this for me for two days now. I sit and waited the first day for like 15 minutes, then decided to cut it off before I threw my controller into the screen! Is anyone else having this problem?

prestige mode/token

donotreply@activision.com — Tue, 21 May 2013 23:16:57 GMT

i seem to have lost all my xp. i made attempt to prestige and was started all over from the begin. i believe i selected the wrong prestige option. is it possible to get my game xp back. i was going from prestige 3 to 4.

Call of Duty: Ghosts Pre-order Camo Code Recovery Form is down

donotreply@activision.com — Tue, 07 May 2013 19:05:02 GMT

Call of Duty: Ghosts Pre-order Camo Code Recovery Form is down and i cant get my code for the ghost camo please help

Cant connect to multiplayer after installing Revolution!

donotreply@activision.com — Wed, 22 May 2013 13:48:19 GMT

Everything was smooth before. Installed nuke town a few weeks back everything was ok.

Just last week I installed revolution and that's when things went all wrong. Haven't been able to connect online since. It just stays on match finding page forever. This really sucks.