Community : Discussion List - Technical Issues

Problems Problems Problems!!!!!!

donotreply@activision.com — Sun, 21 Apr 2013 11:22:10 GMT

Okay so I've had Black Ops 2 for my ps3 for a while, I'm currently stationed in Germany. For a while now multiplayer hasn't worked for me! Everytime I try to play online (team deathmatch) It test for matches, then it says "trying to join __ potential matches" it starts analyzing the matches BUT NEVER JOINS ONE! I have to ethernet cable connected to it my internet is working just fine why is it doing this?! It just stays in the main team deathmatch lobby and never joins me into a match! Isn't it supposed to load up quick? I've tried everything from turning the ps3 on and off, turining the internent on and off EVERYTHING. Can someone explain what's going on or give me some advice on how to fix this? Thanks!

Motd achievement not unlocked yet still did it?

donotreply@activision.com — Tue, 16 Apr 2013 21:40:31 GMT

Okay me and my 3 friends did the easter egg on the new zombie map. it said we got the acheivement and we also completed the survive past round 15 on the bridge. before we survived and got on the plane for a second time our friend join like right near the end. we only got the achievement where you only survive on the bridge, and he got both.. is it a glitch?

Black ops 2 multiplayer instant crash help

donotreply@activision.com — Sun, 14 Apr 2013 04:18:45 GMT

Hi all I was playing bo2 on multiplayer and the game started lagging and then it crashed so turned my ps3 off and back on and when I go on multiplayer screen press play online it just crashes and freezes my ps3 so u can't do anything so u have to turn it off but zombie works fine just multiplayer please help been 2 days

careful you dont get downed

donotreply@activision.com — Tue, 19 Mar 2013 00:13:15 GMT

Congratulations you have patched all the glitches in zombies to get to high waves now can you sort that sh** perk whos who were it spawns you is bullhang and when you go down the lift shaft the one to an you slide down the slope and then your on your ass and you cant get yourself up so thanks for patching the glitches that I would use for a quick cig and replacing it with you have all the perks now go back to bog standard crap at wave 40 nice one thanks triarch you tools

no co-op in zombies on DIE RISE and turned, but tranzit and the other ones connecting is in co-op excellent :S

donotreply@activision.com — Tue, 05 Mar 2013 11:31:27 GMT

As the title says:

In zombies I somehow can't connect in co-op on DIE RISE and TURNED. Only get waiting for players and thats it..

In solo mode I can play DIE RISE immediately.

The other maps are just fine. I can play there in co-op mode and solo mode..

so what's the problem ?

Black ops 2 ps3 lock up connectivity info missing alphabet letters

donotreply@activision.com — Fri, 22 Feb 2013 03:51:17 GMT

Ok I've had freezing issues like everyone I guess even though I swear I can't play more than 2 games before a hard freeze anyways activision finally showed me in multiplayer options system info there's a connectivity info line with the alphabet next to it I guess your supposed to have the whole thing mines missing alot of letters activision says my Internet provider is the one to fix it but they done have a clue what I'm talking about frustrating. They tried some port forwarding but that did nothing anyone have this issue. Is it Internet provider the one to fix it and if so how to I get them to understand what I'm talking about please help I'm tires of being on probation for quitting games that I have no control over I'd gladly take the losses if I could just play them please and thank you if anyone stuck through my rambling

custom classes reset & permanent unlocks lost

donotreply@activision.com — Wed, 30 Jan 2013 21:34:58 GMT

hi i have been playing bo2 since it came out and at almost the end of my second prestige my custom classes were reset, i lost my sixth create a class slot, my permanent unlocks were gone, all my score streaks, guns i unlocked and equipment were unavailible. also all my unlock tokens were gone. a few days later the same thing happened but i got my sixth create a class back, but i noticed now there are challenges unlocked i obviously didnt earn. example i have the acog site master unlock but i dont have any of the reticles unlocked. ive contacted activision and all they tell me is theyre working on it and they will tell me when they have an answer. this has been going on for a month. my question is can you restore what i lost or should i just do a fresh start.

Help my account got reset after updates

donotreply@activision.com — Sun, 03 Feb 2013 20:23:09 GMT

today i logged in after the update's and after that i got a warning that my stats have bin reset?

i still have the level but most of my emblems are gone as well as my prestige rewards and scope progress.

i also still have my gold camos.

also if i go to my scorestreak progress it says that i have used about 3.3mill hunter killers with 0 kills?

i dont know what happend after the updates but i would like me stats emblem and all back and my scoresteak progress to be normal.

my ps3 id is [ FuzionAngeL ]

please help treyarch.

ONGOING RESET OF STATS CAMO AND RANK ,A GROWING PROBLEM?

donotreply@activision.com — Mon, 28 Jan 2013 00:21:07 GMT

This recently happened to me lost my diamond camo stats are right messed up as are my guns ,i didnt lose rank am still 8 time around but its more about the diamond and the guns in this one anyways One of my many messed up stats says ive called in about 7 million uav s ,and have about a billion sniper kills ..Now ive never had a problem with any of the call of duty games and i ve been playing since the start,but the money put out for the online, the game its self, and the elite now ways heavy on me with this happening.Ive been watching the borad alot since this has happened and it seems to me to be a fast growing problem ,not to mention the herandous lag in the servers these days and i have great connection.long and the short of this is i wanted to see how many people are having this same problem so please post and lets get this fixed .

Where my 4th WaveBonus

donotreply@activision.com — Mon, 19 Nov 2012 03:46:24 GMT

i pre-ordered black Ops 2 at gamestop, however i never recieved an e-mail with the 4th wave code. but i did get the 3rd wave code

Same network kicks party leader when joining game

donotreply@activision.com — Thu, 15 Nov 2012 14:05:42 GMT

We have been having an issue with playing in the same lobby. if we try to join eachothers session in progress (2 xboxes and 2 live accounts) the person in the game or lobby gets disconnected and the person joining gets into the game...if we are in a party the leader gets kicked from the lobby when we join a game. both are on open nat.... frustrating!!!!!!!

Black Ops 2 constantly freezing the ps3

donotreply@activision.com — Fri, 16 Nov 2012 21:49:26 GMT

My brother has just gotten Black Ops 2 and it will not work on his ps3. The ps3 will freeze at the beginning of the intro, but the game works fine on my ps3. Is there anyone who has the same problems? and if so how can I fix this?

Black Ops 2 will not load

donotreply@activision.com — Wed, 14 Nov 2012 15:29:06 GMT

I can not get the game to load. I have uninstalled it twice, cleaned the registry files, rebooted. My nVidia control panel

has all three modes listed in it.

Black Ops 2 (single player) = black screen

Black Ops 2 (multiplayer & zombies) black screen but with the Black Ops logo in the lower right hand corner.

Task manager tells me the game is not responding.

I have been forced to run the game thru STEAM and not as a stand alone.

HELP

Umm, can I do that?

donotreply@activision.com — Tue, 13 Nov 2012 20:32:58 GMT

I'm going to a friends house with my brand new pre order COD BOP 11 and I was wondering if there is anything I shouldn't download there that I may not be able to when I get home?

Error during initialization: unhandled exception caught

donotreply@activision.com — Tue, 13 Nov 2012 16:52:17 GMT

When i start my black ops 2 (both multiplayer and singelplayer) the console comes up and says an error like this: Error during initialization: unhandled exception caught. What can i do about it?

2 player split-screen freezing HELP is welcome Xbox 360

donotreply@activision.com — Tue, 13 Nov 2012 03:29:44 GMT

I have a problom with trying to play split-screen on my old xbox but not on my new s model the old one is my sisters I have updated her game but it keeps freezing when we try split-screen but works fine playing one player i have transferd data to a memory card and tryed the hard-drive but it keeps freezing can anyone help thanks

nat type

donotreply@activision.com — Mon, 24 Sep 2012 14:42:21 GMT

need help opening nat type on tg587n thomson router to play mw3 on ps3 with my friends? please help

Anyone else able to connect to servers and play for about 2min only to be kicked out with "server connection timed out" error?

donotreply@activision.com — Tue, 11 Sep 2012 08:18:36 GMT

Since Sept. 8th 2012 I have been getting into games great and the speed is fine, but about 2-3mins into it I just get kicked out and it gives me the traditional "SERVER CONNECTION TIMED OUT" error. This has happened to me in EVERY match I've gotten into since that day. What makes it even more confusing is, I recently downloaded Collection 4 for Xbox 360 and to my knowledge these problems didn't start until then (shi**y connection mind you, but never booted this consistently).

It could be just a coincidence, but I find it peculiar that it began right after new DLC. SO I don't know if this is caused by the new DLC or my ISP. Like I said, I have never been kicked out like this (every match), sure I've gotten booted, but just not at this level. My NAT type is OPEN and when I try to delete the key file tech support says to in the hard drive, it doesn't even show up. This is very frustrating and I realize it could be a number of issues, but I just want to know if anyone else has experienced this. I would greatly appreciate some insight.

Prototype 2 pc sound issue. Anyone else?

donotreply@activision.com — Sun, 29 Jul 2012 08:44:56 GMT

I have the exact same sound issue I had with the original prototype, when I have my 5.1 Dolby Digital Live enabled I get odd crackling with no actual sound being played. I have to switch it to 2 channel 44khz for it to work. Anyone have any tips? I already updated drivers for my sound card...