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My back and forth with Activision on hackers

donotreply@activision.com — Sun, 24 Jul 2011 22:29:44 GMT

Schnippshly wrote:

There are hundreds of people cheating on the online multiplayer of Call of Duty: World at War. Any given match is guaranteed to have at least one cheater. They will spam a message in the game (as though they were typing in a PC game), and they will often fly around the level and be unkillable.
This problem has been going on for months and nobody has done anything about it. When will it be fixed? Someone with the proper authority could log into any match at all, find the cheaters and then know exactly who's cheating.
It is such an obvious problem that I'm shocked it has been unfixed for this long. Isn't Call of Duty supposed to be a pretty prestigious title? I bought this game and all of the map packs so as you can imagine I would expect some actual customer support.

Christopher Huckins wrote:

Hi,
Unfortunately, this game was created before most of these hacks existed, so the developers are now catching up and looking into ways around these hacks. There isn't a fix at the moment and we apologize for the inconvenience, but if you keep an eye on the forums at www.callofduty.com, you will be able to see any updates from the developers since they moderate the site.
We appreciate your patience in the meantime! Thanks for contacting Activision Technical Support and have a great day!

Oh, wow, the hacks came out AFTER the game was released, so I guess Treyarch doesn't have to fix it! Usually hacks come out BEFORE a game is released.

Schnippshly wrote:

In the time these hacks have existed, Black Ops has come out with two map packs, so I'm not convinced that they're working very hard to fix the hack problem in World at War.
I'm not worried about the hacks being removed, anyway. I'm talking about the fact that there are still hackers using the hacks.
I've seen on the Xbox.com website that they have banned a tiny handful of cheaters, a small fraction of the cheaters that there are. There are still hundreds of cheaters on all the time. They are constantly sending messages offering to host "infection lobbies" in exchange for money, and other people are asking for the infections outright. The cheaters should be banned, if not from Xbox Live, then the game itself. It would only take one person with the power to ban to log onto the game, see the cheaters and get rid of them. It's ridiculous how many cheaters there are.
I've been on the official Call of Duty forums and they are worthless. Every post is someone like me complaining about the cheaters. No Call of Duty officials ever look on the forums or acknowledge that there are cheaters.

Clint Blackwood wrote:

Thank you again for contacting us.
It is something that we are actively looking into, but sadly the resolution will not come quickly enough for the players, and we understand that. We ask that you have patience with us while we work towards a solution.

Wait until they reveal to me that they are not working towards jackshit.

Schnippshly wrote:

The solution is obvious: Ban the cheaters. Get someone to log on and just start banning all of them. The cheaters are so obvious and getting the cheats is deliberate and no accident. This has been going on for months and they remain unbanned. It's absurd. Just ban them.

A question sent to Activision has three statuses- Solved, Updated and Waiting. Waiting is when you get a response from Activision and they wait from a response from you. Updated is when you give the response and are waiting from a response from Activision. Solved is when Activision pretends that they solved your problem. They can switch your question to Solved at any time, as they did with my question shortly after I said the above.

Schnippshly wrote:

I don't appreciate it saying my problem is solved even though there are still cheaters. I paid too much money for this game and it's not nearly old enough for me to accept Activision let cheaters run rampant on it. You know there are cheaters in Call of Duty 4, too, but it's not an epidemic because they can fly up to a certain height and spam messages and not do much else, but World at War is unplayable because the cheaters are invincible.

Thinking they are hilarious, they did it again after I said the above.

Schnippshly wrote:

This is not solved. Stop "solving" it. There is very much a hacker problem and there has been for an incredibly long time. Why haven't you banned the hackers?

Jason Harrell wrote:

Mr. Schnippshly,
Our system sets incidents to "Solved" if a customer does not update their incident within 96 hours. It does not necessarily mean we have SOLVED everything.
So by updating your incident, you have now knocked it into the "Updated" status and we can continue correspondence.
XBox Live moderators can and have suspended users from Xbox Live when a complaint is filed and a review process is done.
Account suspensions can be found here: http://twe.ly/IWkb So, the correct steps are being taken to keep online gameplay clean and fun for everyone.
Here's some information on how to file a complaint against a cheater/hacker: http://support.xbox.com/en-us/pages/xbox-live/how-to/chat/terms-of-use-conduct.a spx

Do video game publishers and developers not have to take responsibility for anything? "Xbox will handle it, y'know, when they get around to it."

Schnippshly wrote:

I'm sure that there is an auto-solving 96 hour switch of some kind, but I would see my question's status change from Updated to Solved thirty minutes after I updated it and stay that way, and that happened twice in one day.
I know there have been a small number of bannings. The number of bans don't compare to the number of people still cheating online. If someone was really banning cheaters, they could join ANY MATCH and find several. I have reported countless cheaters and there are more on every day. This has been going on for months! They are constantly sending messages to all their recent players offering infection lobbies, and people without the hacks send messages to all their recent players asking for infection lobbies.
When I first saw news that people were being banned (months after the cheating had started), I assumed the cheating problem would be solved that week, but it's still as bad and unavoidable as ever.

Then Activision goes from giving me those brief, uncaring and unrelated responses typical of technical support to some autistic metaphorical bullshit.

Dumbass Jason Harrell wrote:

The thing is Mr. Schnippshly, Activision nor Treyarch monitors every lobby or everyone's gameplay, the spectrum of players is too wide. The things that you are not supposed to do
in the game are inside the manual and is displayed to every Xbox Live Gold account user. If a cheater is highly determined to cheat...he will do so. With that said, Xbox Live
moderators CAN, HAVE & will CONTINUE to monitor some games and suspend player's Xbox Live accounts for violating the Code of Conduct.
It's kind of like when a car owner puts an alarm on their vehicle and the manufacturers of that vehicle put their security measures in place, there is always some criminals
who know how to get around said "Security". So if they are determined to steal the car or something inside the car...they will get it despite the security measures.
Activision is aware, Treyarch is aware and Microsoft is doing their part by suspending the players. Unfortunately they cannot catch every single player as they have other
duties and the ability to "Hot Fix" a security feature in World at War is non-existant. Please continue to report players or only play with friends in your friend's list.
Have an excellent day!

He ignores that there are more hackers than non-hackers (making it impossible not to find hackers in any given game) and throws some ellipses at me before giving me a retarded comparison of Xbox Live to carjacking.
He also admits that they can't (or won't) stop the hacking outright because they can't (or won't) "hot fix" it.

Schnippshly wrote:

Wow, Mr. Harrell, you're unbelievable. Yeah, obviously neither Activision nor Treyarch are monitoring anything. If this happened in Black Ops, they would actually have to do something about it because that game is new. But because World at War has been succeeded by two other Call of Duty games, they would rather people just stopped playing World at War so that they could pay for Black Ops.
I don't care about any stupid car alarm metaphors. Did you even think about it before you decided to spout it to me?
This "car" is a video game and the "car thieves" can be plainly seen by everyone. If someone wants to steal a car, then yeah, maybe they'll find a way into the car, but if everyone in the parking lot can see them, then maybe security should do something about it, yeah?
It took Microsoft too long to even start banning people. If anyone actually cared, cheaters would be banned with much higher frequency. Cheaters are extremely obvious. Why do Activision and Treyarch get to be exempt from all responsibility? I paid for this game and I expect support for it, not an abstract car alarm-themed comparison.

Still waiting for this game to not be filled to the brim with endless waves of retard hackers!
I added the below as an afterthought:

Schnippshly wrote:

Actually I have a better comparison for Call of Duty cheating than that car alarm crap.
People cheating in Call of Duty is like if half of the people in a theater started talking loudly on their cell phones. They're talking so loudly that the other half who want to watch the movie can't hear it at all. Also the people on their phones are standing up and waving around and spilling pop-corn and soda everywhere.
The people who want to watch the movie can't do anything about the people on their phones because the people on their phones have magical shields (in real life this is called distance and Internet anonymity).
Only the theater security has the power to evict these cell phone movie talkers, but security would rather take a nap outside and the manager tells anyone who complains that there are other showings that don't have anyone talking on their cell phones (they have to pay to get in and it isn't the movie they want to see).
The people who want to watch the movie can't get a refund because the cell phone talkers didn't start talking on their cell phones until an hour into the movie. Now the people who want to watch the movie either have to deal with cell phone talkers (who make watching the movie impossible) or leaving, losing their money and not finishing their movie.
THAT is what hacking in World at War is like.

Jason Harrell wrote:

After all the wording, there is nothing Activision or Treyarch can do to stop the hacking. It is simply recommended that you either only play with friends in a party
or not at all due to your dissatisfaction with other online players. If you continue playing, please report the hackers/modders to Microsoft and they will do their part
in this equation.
If we truly had the ability to completely stop this from happening, we would not deny you that service. It is simply beyond our control at this point.

After all the WORDING.

Schnippshly wrote:

Wow, play with my three other friends who own World at War, huh? Yeah that sounds really fun, a four-player match of World at War. Why am I even paying for Xbox Live, then?
No kidding the only other option is "not at all". I paid a lot of money for this game so that I could play it online, not so I could system link with three other people like an idiot. "Not at all" is a crap option. I want to be able to play with 17 other players and not worry about a huge crapload of hackers joining.
Why aren't Activision or Treyarch responsible for this? Why don't they have to do anything? How about they pressure Microsoft into actually banning more people? If Microsoft was doing its job, there wouldn't be any hackers. They'd all have been long banned by now so that these "infections" couldn't spread around.
This isn't beyond anyone's control. Treyarch made the game and Activision owns it, and they're running it on Microsoft's game console. These cheaters render the online multiplayer unplayable. It's someone's job to fix this outrageous cheater epidemic and someone isn't doing their job.

Look in Clan HQ

donotreply@activision.com — Thu, 28 May 2009 23:09:09 GMT

I would like it if you looked in Clan HQ because I would like to join a clan

link account

donotreply@activision.com — Sat, 06 Jun 2009 23:10:28 GMT

how do i get the vip number to link account

PC version does not work

donotreply@activision.com — Tue, 09 Oct 2012 09:49:23 GMT

This is total crap. A nice game when I get too play but I have too many 'cannot find server' or " another computer is using that key" errors. WTF so the pirates and hackers get 1st service and us plebs that went and bought the thing can't play? Sounds pretty messed-up and whats more good luck trying to get hold of anybody at activision. Even my solo game has now 'lost' the saves and I have to start from the beggining. running win 7 professional 64 bit on a dandy computer. Also legal software etc.

Will world at war stay online when new COD comes out?

donotreply@activision.com — Tue, 20 Apr 2010 13:54:57 GMT

I think it would be a real bad idea if they took WAW offline when they release the new COD game. I always thought the older game is a platform for newer COD fans to jump to the next, so therefore a good business idea.

They are keeping Halo 3 online when Reach comes out. MW1 stayed online and it helped.

Just wondering because even though I'll be first in line to get the new game, I'll always want to play a classic game on WAW.

SnD tips

donotreply@activision.com — Wed, 15 Sep 2010 19:38:36 GMT

Any body got some good SnD tips for this game?

lag switch cheater

donotreply@activision.com — Tue, 04 Aug 2009 19:47:33 GMT

just a heads up
, ran into a cheater last night on merc tdm
i followed this person who was on my squad freeze and kill 28, deaths 0
after the match i called them out as a cheater, they wrote me back and bragged about it. this ***** got to stop. turns out it was a girl not to mention the n words and antisemetic slurs she was dropping.I fowarded her msgs to sony<CLAN NAME 4FIT ONLINE ID-NattoCrush, no skills ,got to cheat to play

aloha from hawaii ,to the noncheating gamers

Internet Connection Speed

donotreply@activision.com — Wed, 06 May 2009 00:44:54 GMT

Just wondering what connection speed you guys are playing at. I play with a 5 meg wired connection and always seem to be getting beat to the punch. Any suggestions? Thanks.

1111

donotreply@activision.com — Wed, 13 Jan 2010 21:33:15 GMT

please key kode for COD wow beta

DNS error (80710102)

donotreply@activision.com — Fri, 05 Jun 2009 02:39:05 GMT

error during communication with the server??????? why does this happen

IVE BEEN HACKED

donotreply@activision.com — Thu, 21 Jul 2011 23:12:07 GMT

could someone fix this please someone hacked all my challenges and my attachments so they are already unlocked what fun is that

any good clans

donotreply@activision.com — Wed, 29 Apr 2009 23:15:53 GMT

do u no anyones that are actual clans

People Joining for Black Ops Beta

donotreply@activision.com — Sat, 01 May 2010 01:16:05 GMT

Hopefully they dont get in when beta first starts.

No one joined the WaW forums everyone was saying "O01M0ZGO WWII, THIS GON0ANNA SUCK AMG LAL C0D4 FTW" those were the same people to join when they heard tey were giving out beta keys to people who joined firs.t

Now people join the site because the hope they will be firt for the Black Ops beta(If their is one)

I say let people who joined oscar delta in first(like you did for waw) then people who joined for WaW beta.

Sorry this sounds stupid, im on medication due to surgery and im out of it

favorite submachine gun

donotreply@activision.com — Sat, 29 Aug 2009 19:03:32 GMT

mine has to be the ppsh

Broken Multiplayer Player creation WAW

donotreply@activision.com — Thu, 17 May 2012 20:04:27 GMT

I cant create a online profile somebody please help me i tried reinstalling it didnt work. This game looks fun.

black screen

donotreply@activision.com — Wed, 28 Apr 2010 13:52:31 GMT

I get a black screen now after downloading and installing patch 1.7. The game has always run ok until this patch now it wont even start.

Hey, wait a minute...

donotreply@activision.com — Tue, 16 Jun 2009 11:58:47 GMT

I'm getting sick of this. I swear sometimes when i go to swap weapons. Instead of swapping my gun i was currently holding. It swaps the weapon thats 2nd in my inventory. I may just be crazy but has anyone else ever swapped guns and thought. Hey... wait a minute.. I thought i had that other gun...

Fix WaW Petition

donotreply@activision.com — Sun, 17 Jul 2011 04:18:14 GMT

Hey guys, I have created a petition so we can somehow get Treyarch's attention. We all love Call of Duty games including World at War.

By getting their attention, I have created a Twitter account for our petition.

Follow me in Twitter @FixWaWPetition or send me at fixworldatwar@hotmail.com for any questions.

Please help me out to make WaW a fun game and free of hackers.

If the account doesn't exists, click this link: http://twitter.com/#!/FixWaWPetition

Also, if people think that Xbox Live isn't doing their job by banning hackers, well, they really are banning hackers. I have reported at least over 50 hackers in WaW. So you can do the same. That would probably give the idea to Xbox Live that we care for this game.

http://forums.xbox.com/xbox_forums/xbox_support/f/41.aspx

So, when your playing WaW and find hackers that their gamertags are bouncing left and right, changing colors, or their gamertags are changing colors like a Rainbow, those are hackers. Also, the advertisements that you see in your HUD, they tell peoples gamertag which are hackers. So immediately file a complaint that they are cheating and including the ones that are in your team.

So come follow me as I said or email me!

THANK YOU !!!!!!!

Call of duty 7: The great war

donotreply@activision.com — Mon, 19 Oct 2009 17:20:48 GMT

Woudn't it be good if treyarch decided to make thair next game baced upon the first world war. Thair has been so many modern war games and ones that arn't modern all seem to be set in the second world war. I think its time for somthing different. A game like this would give us new enviroments, wepons and veichals. If the story was historicaly baced it would allso give us a idea of what life in the grate war was like. As far as i know their has never been a game set int the first world war, i for one would love get stuck in to probaly the most savage of wars ever faught by man.
Thoughts pls.

ideas for zombie maps

donotreply@activision.com — Fri, 14 Aug 2009 18:06:11 GMT

there r plenty of ideas for zombie maps

--> "CoD7" Perk Ideas <--

donotreply@activision.com — Thu, 25 Feb 2010 20:26:39 GMT

Back again with another suggestion thread. Let's give the team at Treyarch some of our top-notch advice on what we'd like to see perk-wise for "CoD7".

Think about perks/abilities that you've wanted to see in Call of Duty, but just haven't. Think about possible counter-perks to the perks you come up with as well.

Eagle Eye- Spot enemies and relay location to friendly mini-map.

Box <--- Think outside of it.

** Don't forget to check out the killstreak and stat-tracking suggestion thread too! **

http://callofduty.com/board/viewtopic.php?f=27&t=233762