Community: Message List - MY ELITE PREMIUM-FOUNDER-Clan Leader ACCOUNT Not Found after Update, Cant Access Account, Please help

Re: MY ELITE PREMIUM-FOUNDER-Clan Leader ACCOUNT Not Found after Update, Cant Access Account, Please help

donotreply@activision.com — Tue, 13 Nov 2012 08:32:10 GMT

Problem solved, Activision Chat on 11/8/12 removed my email address from my elite account, it has since been fixed...

Re: MY ELITE PREMIUM-FOUNDER-Clan Leader ACCOUNT disappeared 2 days ago Please help

donotreply@activision.com — Mon, 12 Nov 2012 03:34:41 GMT

Haven't heard about this happening before. but if it were removed from the database it would show up that you aren't registered (Greyed out Skull).

The other thing is the database on the web is the same as the console app. so if you were indeed deleted from the database you wouldn't be able to manage your clan through the console app. Have you tried contacting support through the Live Chat. Activision Support

MY ELITE PREMIUM-FOUNDER-Clan Leader ACCOUNT Not Found after Update, Cant Access Account, Please help

donotreply@activision.com — Sun, 11 Nov 2012 04:54:16 GMT

*note* I am logged in under a second account in order to post this message to the Forum and hopefully get help

I suddenly can not log into Elite using my Email Address and Password Ive been using since Nov 8 2011 on a Computer. I was able to log into Elite on 11/8/12 with no issue other than I couldnt manage my Clan.

Yesterday 11/9/12 I tried to log in under the same credentials on a Computer I have used since day 1 and after filling out the email and password and hitting log in it would clear and say not a valid username or password. When I try and use the button for a new password I put in my email address and no email is sent

. I contacted Activision Chat last night (CASE # 02178912) and they said I have no account with said email address. Plus at the time they could not find my Clan either!!

I am the clan leader and sign in daily to elite from a Computer, WHY is my ACCOUNT MISSING FROM THE DATA-BASE since the latest UPDATE. I am more than frustrated with this. I just NOW logged into ELITE from my PS3 and accessed my account and for the first time been able to make changes to my clan, however it does not show my account as a Premium Member or Founder and I was unable to access Elite TV because of that.

Ok so evidently MY ACCOUNT is there and is accessable thru the PS3, WHY NOT thru my PC, whether I use Chrome, IE or any other browser.

Beachhead please help in this regard. Activision Chat was useless.

I happened to notice MY ELITE ACCOUNT is Missing 1 year Exactly after I joined , coincidence??

My PSN Id is SPECIAL-OPS-07

Forum community name Special-Ops

Id appreciate some help with this matter

Greg

Re: MY ELITE PREMIUM-FOUNDER-Clan Leader ACCOUNT disappeared 2 days ago Please help

donotreply@activision.com — Sun, 11 Nov 2012 12:23:50 GMT

I did, Something happened to my Elite account on 11/9/12, is been erased from the database, Has this happened to anyone else in the past 2 days, Please someone help .

Re: MY ELITE PREMIUM-FOUNDER-Clan Leader ACCOUNT disappeared 2 days ago Please help

donotreply@activision.com — Sun, 11 Nov 2012 12:20:29 GMT

No, it is not accessible from a PC for me with my account, Elite is not recognizing my sign in credentials .

Re: MY ELITE PREMIUM-FOUNDER-Clan Leader ACCOUNT disappeared 2 days ago Please help

donotreply@activision.com — Sun, 11 Nov 2012 09:03:01 GMT

Elite is working as of now

Re: MY ELITE PREMIUM-FOUNDER-Clan Leader ACCOUNT disappeared 2 days ago Please help

donotreply@activision.com — Sun, 11 Nov 2012 09:02:11 GMT

Try checking your spam

Re: MY ELITE PREMIUM-FOUNDER-Clan Leader ACCOUNT disappeared 2 days ago Please help

donotreply@activision.com — Sun, 11 Nov 2012 07:39:40 GMT

YES..... this is in my question

When I try and use the button for a new password I put in my email address and no email is sent.

Re: MY ELITE PREMIUM-FOUNDER-Clan Leader ACCOUNT disappeared 2 days ago Please help

donotreply@activision.com — Sun, 11 Nov 2012 06:19:02 GMT

Have you tried resetting your password? Send a reset link to your email.

Re: MY ELITE PREMIUM-FOUNDER-Clan Leader ACCOUNT disappeared 2 days ago Please help

donotreply@activision.com — Sun, 11 Nov 2012 05:05:57 GMT

Kind of weird 1 year to the DAY and all of a sudden my account disappeared.... Someone please help with this matter. I am the Clan Leader of a very active Clan and can not even get access to Elite from a PC...

Thanks again