Community: Message List - If getting white screen ELiTE 6.03 update try this

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Tue, 06 Nov 2012 07:01:07 GMT

Have you done the instructions that we posted previously?

^MS

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Tue, 06 Nov 2012 06:05:35 GMT

elite gives me white screen until i use the mw3 disc in my ps3 and works fine via pc i use chrome and its under maintance so it should all be good 2 go in a week when black ops 2 is here

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Sat, 27 Oct 2012 14:36:16 GMT

Ok thanks

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Sat, 27 Oct 2012 14:28:04 GMT

6.03 is the latest version; all PS3 users that see the new splash screen and option to choose Black Ops 2 view or MW3 have it. The updates did no push through, when Elite is launched through MW3.

^MS

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Sat, 27 Oct 2012 14:11:50 GMT

Thanks for the response but why did some people download 6.03 ? I still don't get it????

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Sat, 27 Oct 2012 06:44:13 GMT

The Xbox doesn't show versions however both consoles have the same version; on the splash screen it gives the option to launch Elite for MW3 or Black Ops 2 (which is not functional until release).

^MS

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Fri, 26 Oct 2012 15:46:25 GMT

Still no answer as to why there is a version 6.03 that some users downloaded?

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Fri, 26 Oct 2012 14:31:07 GMT

We do not have an answer to that at the moment. Until more details are presented this option can be used, or launching Elite through MW3.

^MS

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Tue, 23 Oct 2012 22:05:54 GMT

Reason it worked is because your brothers slim had the Control for HDMI turned OFF.

As for the 6.03 version I still don't have an answer as to why some people were downloading that version. Can anyone with an XBOX verify if that is an XBOX version?

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Tue, 23 Oct 2012 14:26:32 GMT

Over the weekend I was at my brothers house and saw that he needed to update Elite. So I accepted the update and it worked perfectly on his slim also. The version of Elite on mine and his PS3. is 4.2 i believe. Far from 6.03.

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Tue, 23 Oct 2012 14:18:20 GMT

Yes but it still needs to be fixed so we can utilize our PS3 setting like we use to before this update took place.

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Tue, 23 Oct 2012 13:31:56 GMT

It works with the HDMI control set to off cool!!!

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Mon, 22 Oct 2012 21:54:23 GMT

kalebf AGREE with you 100%

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Mon, 22 Oct 2012 19:25:14 GMT

That is a step for a workaround of the issue do they plan on fixing the actual issue.I don't think I should have to sacrifice services that my ps3 system offers just to use the app.I enjoy turning on my ps3 and it turning everything else on for me.Elite is not the only app out there just the only one at the moment that's not completely compatible with the ps3 system due to the most recent update.Just goes to show that they were not even actually working on the problem. That a user came up with a solution and you just copied his solution and acted like beachhead actually did something.

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Mon, 22 Oct 2012 17:26:24 GMT

Here are the steps to resolve the issue.

Turn on the Playstation 3 system
Navigate to the Settings menu.
Go to System Settings
Go to “Control for HDMI”
Set Control for HDMI off.
Launch Call of Duty Elite from the XMB.

We've forwarded the information along to the appropriate parties. If there is any updates, they'll be shared with the community by Beachhead.

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Mon, 22 Oct 2012 14:11:03 GMT

ATVIAssist the troubleshooting steps you provided did NOT help and instead gave me a BLACK screen when I tried to launch elite and I had to remove the power cord to turn off my PS3 because it wouldn't turn off.

On another note, I would like to thank vlyballftw for the solution he posted on another thread. This whole time people were saying disable HDMI and turn it off I was thinking I needed to remove HDMI. I totally forgot this setting was there. Basically, go to SETTINGS, then SYSTEM SETTINGS then CONTROL FOR HDMI and turn it off. Once I turned it off it worked.

With that said, WHY ON EARTH would an app shelling another app mess up the HDMI CONTROL section? I actually enjoy this feature turned on because by pressing the PS BUTTON it turns on my PS3, TV and audio in one shot. and when I shut down it does all 3.

Either way, yes it works, but BEACHHEAD I still think and demand you guys fix this issue. Not sure why your programmers and developers couldn't figure out this solution from the start.

Actually, second thought, don't fix it, I probably will have another problem from another update you guys do.

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Sun, 21 Oct 2012 04:09:20 GMT

ATVIAssist I would like to thank you for responding and giving us these trouble shooting steps. I will try this later. I am glad that you guys are working on a fix.

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Sun, 21 Oct 2012 02:29:43 GMT

That is one of the steps I tried with sony tech support it still game me the white screen.But I am glad yall are working on a fix for this.

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Sat, 20 Oct 2012 23:32:22 GMT

Hello,

We are aware of the white screen issue and are working on a fix as soon as possible. That said we have a troubleshooting step that may work for you in the meantime.

Start up the PS3 in Safe Mode: (Note if you have a PS3 Slim then disregard turning off and on the MAIN POWER switch)

1. Verify that the power indicator on the PS3 system is solid red, and then turn off the MAIN POWER switch.

2. Turn on the MAIN POWER switch, then touch and hold the power button.

3. Keep touching the power button even after you hear a short beep after 5 seconds.

4. After 10 seconds, you will hear another short beep and the system will shut down (release the button at this point).

5. Touch and hold the power button again.

6. Continue touching the power button even after you hear a short beep after 5 seconds.

7. Release the button when two short beeps are emitted after 7 seconds.

8. As instructed by the on-screen message, press the PS button to start up in safe mode.

9. Then select "Restore File System". This attempts to repair all areas on the hard disk drive where files can be saved. Corrupted data may be erased if it cannot be recovered.

10. The PS3 will restore and then automatically restart. Then try accessing Elite through the XMB. If that does not work, try accessing Elite from within MW3.

Please keep us updated on whether this helps to resolve the white screen issue. Thank you all for your patience.

Regards,

^MH

Re: If getting white screen ELiTE 6.03 update try this

donotreply@activision.com — Sat, 20 Oct 2012 14:27:34 GMT

Yes any fix? BEACHHEAD did you recognize that there is a problem beyond our PS3 display setting?