Community: Message List - Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Thu, 07 Feb 2013 13:16:22 GMT

Hi it's been a long time since I’ve checked this topic and it has been viewed a lot of times thankfully. To answer your question the issues did get resolved but it did leave a bitter taste in my mouth from the whole experience.

Getting the price was a drama, but dealing with the tax office was even worse. Because of the additional costs I had to bother Elite because I wasn't going to pay for a price that I had won. All of this could have been simply avoided if they had sent me a prize that was bought here in Holland where I live. But they wanted to take the long and difficult way so they choose to send it from England leaving me with a legal mess trying to solve everything while waiting for their slow replies.

Eventually I got the prize but to be honest it would have felt much better if everything just went like they promised. Instead of sending the Quad after 30 days like they promised it took a shameful 5 months. I even kept all the emails as proof of their unprofessional ways. You can tell that it has left a scar on them because there hasn't been a 100K day since . Even the Elite challenges for prizes are gone now which I think is a shame because they where a real good incentive to take the game serious. It was fun while it lasted.

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Fri, 18 Jan 2013 02:45:42 GMT

Did your issue get resolved

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Fri, 18 Jan 2013 02:45:04 GMT

Oh jeez I cant believe this happened to you dude, really hope you get your prize

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Fri, 18 Jan 2013 02:37:47 GMT

I nominate Zwimpy, for COD Players Committee President, and maccabi for Vice President! Gamers unite!

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Mon, 25 Jun 2012 21:03:00 GMT

lol elite.

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Mon, 25 Jun 2012 20:29:10 GMT

I'm glad that over a thousand people have read this post (and still many more are going to read it since I have followed up on people their advice and posted this on numerous websites). I have even sent an email to a famous Dutch news website in order to get this information out.

Sure it's nice to win the prize and receive it, but to me it's about the way the community is being deceived in to believing that ELiTE is a working product. Many others have been promised working features that to this day still aren’t working.

For example I still am unable to view my rendered videos on the ELiTE website, which is the reason I can’t participate in the NoobTube event. To keep things short, things need to changed because this isn’t the way you treat your paying customers, and especially not your winners.

Zwimpy

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Mon, 25 Jun 2012 17:07:28 GMT

Ok. I laughed out loud at that. I wish I could like it more than once!

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Mon, 25 Jun 2012 16:54:11 GMT

SilentDHBI wrote:

Squeaky wheel gets the grease...

and therin lies the problem Elite was coded and run by people who assume the squeak is a design feature

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Mon, 25 Jun 2012 16:52:39 GMT

Squeaky wheel gets the grease...

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Mon, 25 Jun 2012 16:17:42 GMT

SilentDHBI wrote:

Color me shocked. A concrete, specific answer! How I could wish that this would happen more often!

yeah its amazing how fast that happens when they have bad press incomming isnt it. wonder if they'll offer the same level of sub par customer service to everyone else waiting months to get their prizes

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Mon, 25 Jun 2012 16:15:50 GMT

Color me shocked. A concrete, specific answer! How I could wish that this would happen more often!

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Mon, 25 Jun 2012 04:46:48 GMT

Hello Zwimpy,

I apologize in regards to the situation that you are having with your prize that you won via Call of Duty Elite. I was not able to look up any information with your username. I need for you to provide us all the necessary information. Once I have the information, I will go ahead and forward it onward to the appropriate parities. I will also PM you with the same information. Once again, on behalf of Call of Duty Elite we sincerely apologize and I will do my best to resolve the situation or at least get some answers for your.

For future reference:

If it has been over 10 days since you won, and still have not received any notification, then you can contact our prize fulfillment partner, Deluxe Entertainment Services Group, who handles prize fulfillment directly for a status on your email or delivery at:callofdutyeliterewardsupport@activision.com.

Please provide your Xbox Live gamer tag or SEN ID used to win the contest, prize title, email address, contest title, start/end dates, and the competition ID number when requesting information.

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Fri, 22 Jun 2012 18:43:54 GMT

Hope you get your prize

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Fri, 22 Jun 2012 23:32:13 GMT

Hear, hear

Hope you get justice - sounds like you've been dealt a bad hand there my friend.

Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Thu, 21 Jun 2012 13:46:40 GMT

Fellow COD gamers,

Please read my personal experience and frustrations that I experienced with Elite and which I'm sure more of you have felt as well.

On march 10th 2012 I won second place inthe 100K day King Of The Hill event, with an ATV as reward. Since then almost 4 months ago, I have been chasing Activision and to this day the promised prize has not been delivered. The following is said clearly in the code of conduct/official rules:

https://elite.callofduty.com/compete/operations/view/949

Within fourteen (14) days of the conclusion of the Contest, Sponsor shall endeavor to notify potential winners by email to the email address supplied. Potential winners may be subject to verification of the Entrant’s eligibility and compliance with these Official Rules and Sponsor may require potential winners to provide proof of identity, proof of age and proof of residency.

This is something that did not happen, I was finally contacted on March 29th and from that point I have sent a total of 46 emails and counting with still no prize in my possession. I will spare you the full details in these emails because they are long and repetitive. I will share with all of you however that COD Elite has broken so many promises and that for me the fun and credibility has been taken out of this paid service entirely.

I have won other prizes in the past and I know for a fact that many others where unsatisfied with the delivery times and lack of communication. I remember one person in the past even demanded ELiTE delivered a prommised prize hich they did not want to do in the first place (I think this was a backpack or something). What I don’t understand that for this event the third place winner won a prize that was worth more in total then the first and second places winners put together. I am happy for the third place winner don’t get me wrong, but I am unhappy with the lack of logic that Elite put in dividing the prizes.

I think it is shameful that a company such as Activision can allow such promises to be made and be unfulfilled. I hope that all of the people who read this will get a good understanding of how Elite has lost all its credibility by not delivering on its promises and the way they treat their winners. I want people to know what’s going on because I’m sure others are feeling frustrated as well.

How do you feel about the way ELiTE treats their winners, and what would you do in this type of situation?

Zwimpy

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Fri, 22 Jun 2012 18:52:46 GMT

Thanks for the information... I'm setting up a twitter account now. I have to be honest that I am new to all this forum and twitter stuff, but I will try my best to provide detailed information. Thanks again:)

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Fri, 22 Jun 2012 15:51:49 GMT

Thank you DarC, I appreciate it…:) I hope other winners unite so that we can be appreciated for having bought the game and the extra ELiTE features we hoped would work.

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Fri, 22 Jun 2012 14:09:38 GMT

i feel for you dude, i won the hawaiian trip in the same event and its all been sorted for me... no spending money tho

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Fri, 22 Jun 2012 12:09:58 GMT

Thank you maccabi...I will follow up on your advice and start publishing this online tonight when I get home. The community and the rest of the world have the right to read about how Activision treats their subscription paying gamers.

Re: Fellow gamers please read: 100K Day broken promises and disappointments by ELiTE...

donotreply@activision.com — Fri, 22 Jun 2012 11:57:18 GMT

You know if i was you.. i'd send an email (with proof of your win) to every big gaming news site on the web and start with kotaku , fastest way to get a result from Activision or its affiliates is bad press