Community: Message List

Re: MW3 Servers Down?

donotreply@activision.com — Thu, 29 Mar 2012 19:12:37 GMT

It seems that people who purchased their own routers (not through rogers) can play online with no problems.. I have two friends (one lives 5 min walk, the other 6 floors up from me), they both have their own routers and can play just fine.

Re: MW3 Servers Down?

donotreply@activision.com — Thu, 29 Mar 2012 18:43:55 GMT

it depends on which router you have.. Certain routers don't allow you to clone the mac address.. like the SMC router that I have..

I'm going to pick up one of the new d3 routers from rogers today.. will let you guys know if there is any change with the new router.. with the new router I get a new mac address and hopefully this will allow me to connect..

Either way, if you want to change your mac address login to the router and somewhere in the advanced settings or WAN settings you should find the mac address. It's different in every routers interface.

Example:

In the routers web interface, click on login
-> Advanced setup -> click on WAN -> Dynamic IP address -> click on clone MAC address and save the settings.

Re: MW3 Servers Down?

donotreply@activision.com — Thu, 29 Mar 2012 03:43:31 GMT

Tried, doesn't work for me.

I also spoke with Activision several times and was told that lots of people had tried that and it didn't work.

You're lucky..

Re: Cannot CONNNECTT!!

donotreply@activision.com — Thu, 29 Mar 2012 01:39:52 GMT

I thought about that, but he has the same modem as me and he can play just fine.
And I've spoken with people who have different modems and can't play..

I've heard that some PC people can't play either.

I wonder if XBOX gamers are having any problems...

I just really wish they would hurry up and fix this.. I haven't played in over 28 hours now.
Going through major withdrawl...

Re: MW3 Servers Down?

donotreply@activision.com — Thu, 29 Mar 2012 01:36:51 GMT

jealous.. Black ops and mw3 don't work for me!

Re: Cannot CONNNECTT!!

donotreply@activision.com — Thu, 29 Mar 2012 01:28:39 GMT

Not sure if it's regional rogers issue..

A friend of mine lives about a 5min walk from me in DT toronto..
I can't play blops or mw3, but he's been online all day playing blops w/out a problem.
He's with rogers and is playing on ps3 as well.

Makes no sense to me...

Re: MW3 Servers Down?

donotreply@activision.com — Wed, 28 Mar 2012 23:17:49 GMT

Thanks for the update!

Let me know if you find out anything else / when we can expect the problem to be resolved.

NOTE: A friend of mine who lives about a 5min walk away, plays black ops on ps3 and is with rogers is currently online and playing.

Re: Cannot CONNNECTT!!

donotreply@activision.com — Wed, 28 Mar 2012 21:24:58 GMT

Found this in another discussion...

_____________________________

Hi Guys,

It's Jason Koblovsky from the *. Those of you on Rogers gaming should know how I am in Canada. Anyways, I've been looking into this and following this situation for not only myself but our members.

The problems are occurring on 3rd party DSL providers as well. It's not just a Rogers problem, plus our organization currently has the CRTC breathing down Rogers neck due to the throttling issues, and any changes made to Rogers network will most likely be brought up and tested by the CRTC. Rogers is facing a lot of heat from our regulator right now. I can't see them screwing things up especially on the gaming front especially after our involvement.

I think with the information I have it's unlikely this is just a Rogers problem. Reports on twitter seem to suggest a much broader issue here. Complaints on not connecting to the COD servers have risen since the XBOX hack on the weekend, and some have come from the EU and Australia.

While it is possible this could be an issue with Rogers, it seems highly unlikely at present. We will be keeping our eye on the situation. I've called Activision this afternoon, who stated this problem is widespread across all Call of Duty games, and are working on it. I'll contact Rogers as well and see what they have to say. For the mean time, this is what I think has been going on:

I'll continue to update the situation here:

Cheers,

Jason Koblovsky

_____________________________________

Another post from Jason Koblovsky:

______

As far as I'm aware of it's just with the PSN. I've thrown an e-mail off to Kenneth Engelhart, Rogers senior vice-president of regulatory affairs for a follow up on this situation. I'm also trying to get more info from Activision on exactly what's going on. This seems to only affect COD games though. If it was a problem on Rogers end, wouldn't other games be affected? I'm able to connect with other games fine, and yes I'm still with Rogers.

But I'm not saying that it can't be a Rogers problem. The CRTC demanded some changes to Rogers network traffic management, so it is a possibility. But I do have friends that have been expereincing not being able to connect to COD servers from 3rd party ISPs who don't deploy traffic management. Not exactly too sure what's up here. Trying to get to the bottom of it now.

________

Yeah, I just got off the phone with Activision. For some reason the problem seems to be on Rogers end. Some traffic isn't getting through from Rogers. Rogers I know did some changes to their networks to comply with a CRTC order. I will throw up a few more follow up e-mails. Activision did state and confirmed that they are currently working with Rogers to correct this issue. The best thing to do right now is call into Rogers and complain. Please note the time, date, and person you spoke with on Rogers with this and what they said.

Re: MW3 Servers Down?

donotreply@activision.com — Wed, 28 Mar 2012 22:04:22 GMT

Okay, so apparently it has to do with an upgrade that rogers did to their servers at 1pm yesterday.

Re: Cannot CONNNECTT!!

donotreply@activision.com — Wed, 28 Mar 2012 22:03:29 GMT

Thanks for the update!!

It's funny because the guy that I spoke with told me that it's absolutely not a Rogers issue..
And gave me like a million believable reasons as to why it's not Rogers.

But yeah, if they don't resolve this by Friday I'm switching to another ISP as well..

Let me know if you find out any details on when we can expect to be online again!!

Re: MW3 Servers Down?

donotreply@activision.com — Wed, 28 Mar 2012 22:00:03 GMT

Interesting.. Spoke with a manager.. who told me that it is not a Rogers issue
He said that if it Rogers doesn't block ports so users should have no difficulty accessing necessary ports to play mw3/blops and that if it was a Rogers issue other games and consoles would be affected as well.. Not just mw3/blops..
This sort of makes sense to me...

Either way, I don't really care who is at fault.. I care about when the problem is going to be fixed. Please let us know if you have any insight as to when we can expect to be online again.

Re: Cannot CONNNECTT!!

donotreply@activision.com — Wed, 28 Mar 2012 21:20:44 GMT

hostagetaker22 you should call Rogers and Activision.. See if there are any updates..
I'm getting impatient.. and I feel like I can't call anymore because I've already called each place like 4x... Let me know if you do call and get any news.

Re: Is MW3 servers down?

donotreply@activision.com — Wed, 28 Mar 2012 20:55:13 GMT

Pretty sure the problem is throughout all of Ontario..

I live in Toronto, and I too I have the same problem..

It started yesterday sometime after 3pm..

I've spoken with activision and they say it's a rogers problem, seems like everyone outside of Ontario is playing just fine.. They said they've had a lot of calls from Rogers Customers in Ontario who can't connect to Black Ops and MW3 servers.

Rogers says everything is fine... ofcourse... and that the problem is on Activisions end....

I have a friend who lives about a 5 minute walk from me, he's with Rogers and is playing online right now....

Re: MW3 Servers Down?

donotreply@activision.com — Wed, 28 Mar 2012 20:53:54 GMT

I live in Toronto, and I too I have the same problem..

It started yesterday sometime after 3pm..

Rogers says everything is fine... ofcourse... and that the problem is on Activisions end....

I have a friend who lives about a 5 minute walk from me, he's with Rogers and is playing online right now....

Re: Cannot CONNNECTT!!

donotreply@activision.com — Wed, 28 Mar 2012 20:40:52 GMT

Black ops works for you?? It doesn't work for me..
And it's been one day, not two for me..

I'm in dt Toronto

Re: Cannot CONNNECTT!!

donotreply@activision.com — Wed, 28 Mar 2012 20:35:04 GMT

Yeah they keep tossing the blame around...

Rogers told me that they are 100% sure that the issue is on Activision's side...

I think as compensation for all the BS in the last 24hours we should all get map pack codes.. lol

Re: Cannot CONNNECTT!!

donotreply@activision.com — Wed, 28 Mar 2012 20:27:30 GMT

So it's obviously not the type of router..
I have a SMC Networks router and Arris Modem.

Not sure if regions play any role..?

All I know is this is getting really annoying now and it's been like this for 24 hours..

Have you guys called Activision and Rogers??

If not.. CALL.. maybe the more calls they get the faster their team will work to get rid of the callers.. lol

Re: Cannot CONNNECTT!!

donotreply@activision.com — Wed, 28 Mar 2012 19:31:51 GMT

I live in Toronto, and I too I have the same problem..

It started yesterday sometime after 3pm..

I've spoken with activision and they think it's a rogers problem, seems like everyone outside of Ontario is playing just fine.. They said they've had a lot of calls from Rogers Customers in Ontario who can't connect to Black Ops and MW3 servers.

Rogers says everything is fine... ofcourse...
I think it has to do with a certain type of router and rogers, maybe they are doing something to the ports we need to access the COD servers.

I have a friend who lives about a 5 minute walk from me, he's with Rogers and is playing online right now.. I'm waiting for him to tell me what router/modem he has.

Out of curiosity, what router/modem are you guys using?!?

UPDATE:

I just phone Rogers, they said their team is looking into it, but they haven't found anything and they say the problem is on Activisions side..

UPDATE 2:

Rogers and Activision are working together to resolve the issue...

I just wanna play too!!!!