Re: Mw3 unplayable due to "disc read error"

donotreply@activision.com — Thu, 29 Dec 2011 04:06:42 GMT

THERE IS NOTHING YOU CAN DO ABOUT THE DISC READ ERROR OFR MW3 ON PS3 ACTIVISION FINIALLY ADMITTED THERE IS AN ISSUE WITH THE LATEST UPDATE AND THEY ARE WORKING ON IT TO RELEASE A NEW UPDATE TO FIX BOUT YOU HAVE TO LET THEM KNOW

Re: Modern Warfare 3 Disc Read Error

donotreply@activision.com — Thu, 29 Dec 2011 03:10:19 GMT

i just did the live chat with activision and this is what was said im amber in the post

Robert Q. Tech Specialist Robert Q. Reporting!

Robert Q. Greetings! Thank you for contacting Activision! My name is Rob, how can I help you?

amber my mw3 game keeps sayin disc read error and everything else works fine in my ps3

amber after returning the first copy and getting a brand new one today it still says the same thing

Robert Q. When did this start happening?

amber a week or so ago

Robert Q. Ok, have you tried playing your game in somebody elses Playstation 3?

amber yes i have and it says disc read error

amber even with the brand new one i just got today

Robert Q. Ok is your playstation refurbished? Have you tried the disc you got today on a different playstation?

amber it worked for a couple of games then froze up and started saying disc read error

amber no i just got the ps3 a bout 8 months ago bought it brand new too

amber everything else plays in it movies, blurays, black ops all other games

Robert Q. Ok, can you try to clear the cache for Modern warfare 3 on your PS3 for me.

amber did that

Robert Q. Delete the game data:
1. In the XMB go to Game.
2. Select Game Data Utility.
3. Find and delete the data file for the game.

amber is this beacsue of the new update

Robert Q. It could be that's why I recommend the steps i just gave you.

amber okay i already did the steps you gave me

Robert Q. But if you did that then, the last thing would be to file for a disc replacement.

amber this is a brand new disc just opened about 2 hrs ago

Robert Q. Then it may be a hardware issue with your playstation.

amber i dont see how it could be my ps3 when mw3 is the only thing that keeps messing up

amber ive been reading online about the issue and alot of people are having the same problem

Robert Q. Modern Warfare 3 runs at a higher rate then the rest of the games.

Robert Q. Your playstation may not be able to handle it.

amber its a new ps3

Robert Q. It is rare but it does occur.

amber I have two brand new ps3's and 2 new copies of the game. You and your affiliates made a bunk game. Stand up and be responsible. Either make an update to fix the game or refund my $63.00.

Robert Q. We do not handle refunds, you will have to go through the retailer.

Robert Q. Does the 2nd brand new copy work?

amber NO

Robert Q. So two playstations, and two different discs. And either of the discs do not work?

amber correct

Robert Q. Ok, well the best i can do is set up two disc replacements for you.

amber ok

Robert Q. Would you like to go ahead and do that? They will test the game, there if they work they may not send you new discs. Also you will have to send in 3 Items.

1. The two broken discs
2. Either $20.00 USD in check or money order (per disc)
3. The game replacement form shown in this Link http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/fattach_adp.ph p?p_sid=JjBe4MMk&p_accessibility=0&p_redirect=&p_tbl=9&p_id=29967&p_created=1318 885834&p_olh=0&p_faqid=29967&p_topview=1

amber why do i need to send money

Robert Q. Or if the games are not damaged due to neglect or abuse send in the proof of purchase (receipt) for the two discs and they will be replaced for free

amber when will there be an update to fix this issue

Robert Q. If the discs do not work, or your two playstations do not play the games due to faulty hardware an update might not fix this. Ok to start the RMA I will need your full address.

Robert Q. ahyatt@zoomtown.com is this the correct email address?

amber im not sendign you all money for a brand new game i just got today thats ridiculous

Robert Q. if the games are not damaged due to neglect or abuse send in the proof of purchase (receipt) for the two discs and they will be replaced for free

amber well when i had to take my other game back today and get a new one they did not give me my reciept back

Robert Q. Ok, well you can always go back to the tore where you purchased both discs and they should have a receipt on file. Then you can contact us back so we can start the process to get you two new discs

amber ya why dont you go try that at walmart idiot i know there has been alot of people reporting the issue and its bs that you guys arent doing anything to fix the problem when you made the problem to begin with

Robert Q. If you refer to me as an idiot again i will terminate this chat. Even walmart will have the receipts on file. Is there anything else i can help you with?

amber are you walmart you know for a fact they do that

amber how will they look up my reciept that i dont have a copy of

Robert Q. I am not Wal Mart, how did you purchase the discs. Because I do know if it was with a card (debit, credit) they will indeed have it on file.

amber it was not with a card so how will they find it

Robert Q. Then they might not be able to sorry. Is there anything else i can help you with?

amber you havent helped me with anything how could you help me with anything else besides knowing how walmart handels things which you dont because your not a walmart employee

Robert Q. Im sorry you feel that way

amber well im sorry you issued a faulty game a screwed everyone that got a bad copy because you guys surly arent doing anything to fix it

Robert Q. We actually help with that. We have replaced games for customers with the same issue you are having. I have mentioned the option earlier in the chat. I would love to help you get a new disc. Would you like to continue with a RMA?

amber ya pay you guys to fix something that souldnt have anything wrong with it in the first place you must think im stupid

Robert Q. I do not. If you have no further questions, or do not wish to continue with an RMA I will be forced to end this chat.

amber ya just keep ripping people off you need to issue a new update or recall the game like a good company would

Robert Q. has disconnected.

Re: HDD INSTALL PETITION- sign

donotreply@activision.com — Thu, 29 Dec 2011 03:05:01 GMT

signed

Re: HDD INSTALL PETITION- sign

donotreply@activision.com — Thu, 29 Dec 2011 03:04:41 GMT

signed

Re: HDD INSTALL PETITION- sign

donotreply@activision.com — Thu, 29 Dec 2011 02:59:42 GMT

signed.... they need to issue a recall on the game

Re: HDD INSTALL PETITION- sign

donotreply@activision.com — Thu, 29 Dec 2011 02:58:40 GMT

signed.... they need to issue a recall on the game

Re: HDD INSTALL PETITION- sign

donotreply@activision.com — Thu, 29 Dec 2011 02:57:37 GMT

signed

Community: Message List

Re: Mw3 unplayable due to "disc read error"

Re: Modern Warfare 3 Disc Read Error

Re: HDD INSTALL PETITION- sign

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Re: HDD INSTALL PETITION- sign

Re: HDD INSTALL PETITION- sign